Helpdesk Administrator

Title: Helpdesk Administrator

Reports to: Service Desk Manager

Job Purpose:   

We are seeking a helpdesk administrator to support our UK office and our global IT operations. This work encompasses supporting IT operations in our UK office, providing support to users, helping with onboardings and offboarding, troubleshooting technical users’ issues. This unique opportunity is perfect for individuals that want to advance their IT career and want to make an impact in the company.

The helpdesk administrator will work closely with the rest of the global IT department, subject matter experts across Boku, making sure our users have the best of experience and supportive IT environment.

Key Responsibilities:

• Providing hands-on support for UK office employees.
• Solving global user support requests.
• Follow our service desk and respond to incoming cases.
• Managing Microsoft and Apple devices.
• Working together with the global IT team to solve wider issues.
• Support technology projects and security related initiatives.

Education and experience

• 2-3 years working in helpdesk /service desk support roles.

Required skills and qualifications.

• Experience with Microsoft 365 products and services.
• Experience with Apple Mac devices.
• Experience working with IT support tickets.
• Experience with IT Service Management (ITSM) tools.
• General knowledge in information technology.
• Is proactive and ready to learn, structured and efficient.
• Positive and solution oriented.

Preferred qualifications

• ITIL Foundation
• Industry certifications

What you’ll get in return

• 25 days off + 3 company days off + Christmas shutdown
• Stock options.
• Private medical insurance.
• Home Office equipment budget.
• Flexibility to work from the office and from home.