Helpdesk Tech

Jenni Kayne is a California-based lifestyle brand that aims to empower an elevated approach to everyday living. Whether it’s our edited style ethos or coveted interiors sensibility, we work hard to create a world that's inviting and intentional. From our stores across the country to our operations and corporate teams, we believe in the power of a workplace that’s built on diversity and inclusion—where the varied voices and viewpoints of our community pave the way.

About This Role:

We're seeking a tech-savvy individual to join our growing team as a Help Desk Technician. You'll be the primary contact for IT issues, providing support to users in Las Vegas (on-site & remote) and across the US (remotely). Expect a fast-paced environment where you'll troubleshoot problems, maintain workstations, document solutions, and assist with various IT tasks.

Role and Responsibilities:

As the Helpdesk Tech, you will:

• Provide first level technical support to users (on-site and remote) by answering questions, troubleshooting problems, and maintaining company workstations via phone, email, instant message or in-person
• Provide answers to users by identifying problems, researching answers, and guiding users through corrective steps
• Follow up with users as needed
• Keep record of problems and their resolutions
• Redirect unresolved issues to the next level of support
• Maintain documentation and create guides for common issues
• Maintain accurate inventory of all company IT assets
• Assist with onboarding of new users
• Test and configure new workstations, peripherals, and software
• Perform preventative maintenance of company hardware
• Administer mobile device management (iOS and Android)
• Provide additional IT support as needed

Qualifications:

• Minimum 2 years of Helpdesk/IT support experience
• Highly organized
• Excellent problem solving skills
• Strong written and verbal communication skills
• Ability to break down technological processes and deliver clear, step-by-step instructions
• Experience installing software and updates to workstations
• Experience with Office 365 (apps and administration)
• Experience with Mac and Windows operating systems
• Experience troubleshooting basic network, hardware, software, and printing problems
• Experience installing and troubleshooting network cabling
• Willingness to travel to other office/store locations

Preferred Qualifications:

• Experience with Okta or other single sign-on solutions
• Experience with mobile device management software
• Proficiency in Spanish is preferred but not required

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer
• Some lifting (up to 20+ lbs.)

Additional Notes:

This job description is not all inclusive. In addition, Kayne LLC dba Jenni Kayne reserves the right to amend this job description at any time. Kayne LLC is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. 

The annual base salary range for this position is $70,000 - $80,000. The base salary is determined by experience, education, skills, and location.