Hourly - Customer Service Representative TMDSAS

FLSA Status Nonexempt Earliest Start Date Immediately Salary $20/hour Hours per Week 19 hours per week Hiring Department Texas Medical Dental Schools Application Service Required Application Materials A resume and letter of interest is required to apply. Candidates under final consideration will also be required to submit professional references, college degree information, and employment history to an online third-party vendor. About Us For more than 140 years, The University of Texas System has improved the lives of Texans — and people all over the world — through education, health care, and research. The System consists of nine academic institutions, five health institutions, and The University of Texas System Administration. The institutions of the UT System employ more than 116,000 faculty, health care professionals, researchers, support staff, and student workers. The UT System Administration is primarily based in Austin, Texas. It supports the missions of the System’s fourteen institutions by providing financial, legal, planning, purchasing, government relations, communications, development, and other central services. Serving a growing state, the UT System Administration strives to provide a welcoming, supportive work environment that embraces different perspectives - not only because it enables the organization to be stronger, creative, and thoughtful, but because it is the right thing to do. To that end, UT System Administration embraces state laws on military and former foster children employment preferences. Purpose of Position Provide support to current and prospective applicants, health professions advisors, and evaluators accessing TMDSAS portals via phone, TMDSAS Application Portal Instant Messages, and email. Essential Functions • Answer incoming calls from customers and assist with their inquiries and concerns • Provide accurate information about our services to customers • Address and resolve customer complaints and issues in a timely manner • Document customer interactions and escalate issues to appropriate team members as necessary • Meet customer service goals and metrics set by the organization • Other duties as assigned Knowledge, Skills & Abilities • Strong communication skills, both verbal and written • Punctuality and reliability • Ability to adapt and work collaboratively with team members as priorities change • Excellent problem-solving skills and teamwork • Ability to maintain strict security and confidentiality standards Required Qualifications • High school diploma or GED • Basic computer skills and experience with Microsoft Office suite Preferred Qualifications • Some college is preferred • Prior experience in working with students or admissions office • Proven record of excellent organizational, time management skills • Prior experience working with sensitive student records Working Conditions • May work around standard office conditions • Repetitive use of a keyboard at a workstation • Uses standard office equipment • Hybrid work environment (remote & office) Additional Information This position is not eligible for employee benefits including, but not limited to, insurance, leave, holidays, and longevity pay. For information about eligibility, visit Active Employees Eligibility https://www.utsystem.edu/offices/employee-benefits/insurance-0/eligibility. A background check will be conducted on candidates under final consideration. The background check may include any or all of the following: criminal history check, prior employment verification, education verification, professional references check, and motor vehicle records check. Background checks are conducted by third-party vendors. Upon request form the third-party vendor, candidates under final consideration must provide the required information for the background checks to be completed. EO/AA Statement The University of Texas System Administration is a federal contractor committed to providing equal employment opportunity for all qualified applicants and employees in all terms and conditions of employment. U. T. System will provide equal employment opportunity to all qualified persons and will not discriminate on the basis of race, color, sex, sexual orientation, gender identity/expression, pregnancy, religion, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by federal or state laws. For information on accommodations for individuals with disabilities, please contact the Office of Talent and Innovation [email protected].