Housekeeping Supervisor

POSITION OBJECTIVE
Provide supervision, coaching and counseling and training to the Housekeeping staff. Inspect guest rooms and public areas for compliance to hotel cleanliness standards.

ESSENTIAL JOB FUNCTIONS
• Supervise the performance of PM associates and take appropriate action to correct deficient conditions, behavior, and work practices. Inspect guest rooms, guest areas and employee areas and assess compliance with all established standards as they relate to cleanliness, maintenance, safety, and security. Report, as directed, any observed deviations to established standards.
• Produce schedules for employees in accordance with staffing guides/productivity requirements. Review and adjust staffing daily to ensure optimum staffing levels. Review daily work assignments for each associate and make adjustments as necessary.

• Communicate throughout the evening with Front Office and other departments to ensure total guest satisfaction.
• Conduct regular department meetings with staff to inform them of pertinent information, such as safety in the workplace, hotel events, retraining, and guest/occupancy information.
• Ensure all aspects of laundry pick up and delivery are completed in an appropriate and timely manner. Communicate discrepancies or problems with the Laundry Company.
• Investigate guest, member, owner service issues and resolve guest complaints. Complete the GRF and distribute to SRS protocol.
• Conduct inventory of supplies upon request. Assist staff in putting away deliveries and keeping work area neat and tidy.
• Manage administrative functions in accordance with established standards.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
• May be required to work any of the positions in the department.
• Perform cleaning tasks using standard hotel cleaning products as necessary and assigned.
• Performing other duties as requested, such as cleaning unexpected spills and executing special guest requests.
• Additional duties as necessary and assigned.

EDUCATION/EXPERIENCE
• High school or equivalent education required. Minimum of 3-5 years of Housekeeping experience and at least 1 year of supervisory experience.

Hospitality experience is a plus.

REQUIREMENTS

Must be available to work weekends and holidays. Flexible schedule

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties this job, the employee is regularly required to stand; walk' use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear. The employee must be able to lift and move up to 50 pounds. The employee must be able to see differences in widths and length of lines such as those on graphs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT
• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.

Salamander offer great benefits for Full Time and Part Time:
• Health & Welfare
• 401 K Retirement plan/ Full-Time and Part-Time Service Professionals are eligible
• Dental and Vision
• Paid Time Off
• Company Paid Holidays(8)
• Access Privileges & Discount Programs for employees, friends & family discounts on room stays at all Salamander locations.
• Discounts on dining, retail, spa, golf, and other hotel & resort amenities
• Free meals
• Free uniforms
• Paid Maternity and Paternity Leave

We invite you to explore joining this friendly, diverse and enthusiastic team of professionals, striving to provide the very best in service and driven to maintain Forbes 5-Star status, a catalyst that has catapulted this spectacular resort into one of the world's most coveted and elite destinations.

Please apply online at: salamanderresorts.com/careers
• "Salamander Hotels & Resorts is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law."