HR Coordinator III

Job ID: 23-05397

Job Title: People Support Specialist

Location: Austin, TX 100% Remote

Duration: 12 Months to begin with possible extension

DESCRIPTION

We're looking for someone who is passionate about Human Resources and specializes in topics related to employment such as benefits, compensation, personal data, HR systems and web tools. We care for our colleagues across US, Canada, and Latin America by providing answers and support, efficiently and effectively, and always keeping privacy in mind.

RESPONSIBILITIES MAY INCLUDE:

• Responsible for providing expert personal support to employees and managers across multiple lines of business and country locations.
• Ensure employee inquiries are properly researched and handled in the most complete and professional way.
• Connect with employees by phone and email to explore their needs and determine level of support required.
• Use your exceptional analytical skills to research and resolve complex and sensitive issues.
• Take ownership in the employee experience and contribute directly to the company culture for all employees.
• Obsess over the customer experience in every interaction.
• Document employee inquiries

KEY QUALIFICATIONS

• Fluent in English; Spanish, Portuguese, or French is also preferred
• You ideally have experience with Workday and ServiceNow knowledge, or have experience with other enterprise HR systems (Oracle, PeopleSoft, SAP, Workday, etc)
• You have exceptional communication skills, both in composing thoughtful and caring written communication to team members, and sharing complex information in a supportive but clear way via the phone.
• You are a master at multi-tasking. You have the ability to make a personal connection and explore employee needs all while efficiently navigating resources, systems, and relevant data to resolve inquiries quickly.
• You understand the importance of discretion and confidentiality in the type of work we do. You practice this with the upmost integrity.
• You are a creative person who can capture trends and offer solutions. You see pain points as an opportunity to innovate and get better.
• You are a detail-oriented, organized individual with analytical skills who can pull, understand, and report on business metrics.
• You have previously worked with MacOS or have a strong desire to learn.

EDUCATION AND EXPERIENCE

• You bring a minimum of 3 years related experience in employee support and have a strong working knowledge of the dependencies between company policies, benefits, payroll and HRIS. Or, you bring a minimum of 4 years of experience in customer service support and working knowledge of Human Resources.
• Bachelor's degree or equivalent and relevant work experience
• Experience with HRIS systems (Workday, Oracle, PeopleSoft, SAP, etc)
• Experience with CRM system (ServiceNow is preferred)
• Experience with Mac OS preferred