HR Solutions Specialist

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. 

Join us and play your part in something special!

The primary focus of this position is to support the delivery of HR services and solutions to Markel Corporation. Support, triage, and resolve incidents and requests from employees related to HR systems and processes. Perform routine operational setups, transactional and system user support, analyze data and tasks dependencies for process improvement. Support Learning Management system set up and transactions including customer in-take request process, consultation, and attendance management. Perform audits and suggest improvements, ensure data integrity, support mass-uploads, generate simple reports,. Develop and maintain job aids, reference materials, process documentation, and training content. Support testing of system changes. Provide support and technical guidance to global HR team on the strategic or tactical initiatives and new solutions and implementations. Proactively seek to understand new materials and solutions to build the base of organizational knowledge within Markel.

• Monitor tickets and investigate and re-assign or resolve requests and incidents related to HR systems and operations. Engage with Learning Management system customers throughout the content intake process to fulfill learning requests and support attendance management needs. Provide high quality customer service to ensure needs are met across all HR system incidents and requests. Collaborate with functional and technical staff on the resolution, as needed. Maintain all the procedural documentation and tickets handling map.
• Develop a solid understanding and knowledge of Markel's organization and HR systems capabilities to assist global HR team with system user guidance and provide routine transactional system support.
• Develop and maintain the HR system-related sites, job aids, reference materials, process documentation, develop and deliver training content for global HR team and system users. Propose process or system improvements.
• Execute operational system setup tasks and selected transactions, provide White Glove transactional support services to senior level management, as well as Workday support data audit, reporting and UAT/testing tasks and activities as directed. Maintain documentation on operational system setup tasks and transactions in scope of the HR Solutions support.
• Support data integrity in accordance with Markel data audit and reporting needs by running queries, analyzing data, facilitating or executing data corrections. Assist in preparation of mass-data upload templates and files. Maintain documentation on data activities and processes in scope of the HR Solutions support.
• Support testing of system changes, including staging on-demand transactions, executing testing plans, developing testing plans, and facilitating testing issues resolution. Assist global HR team with other testing or project needs.
• Assist in the development and deliver simple standard reports or data compilation tasks per customer or HR team needs.

Education

• Bachelor degree in human resources or related field

Work Experience

• Minimum 1-2 yrs of HR systems or HR experience
• Minimum 2 yrs of customer service or user support experience must
• Experience with ServiceNow or similar tools plus

Skill Sets

• Familiar with HR processes, data and system design, structure, functions and processes; good understanding of data/reporting tools.
• Basic problem solving and tasks/data dependencies understanding skills; good analytical and root-cause identification skills
• Proven customer service, communication, and presentation skills in a group or team setting.
• Collaborative team member and participant on initiatives and projects.
• Exercises sound judgement and actively practices confidentiality.
• Attention to detail and accuracy. Ability to follow through on all tasks and projects, and ability to manage multiple priorities
• Proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint. Basic Teams skills

US Work Authorization

• US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.