Human Resources Information Technology (Technical Liaison)

This is a Senior Level (SL) position, and applicants must demonstrate that they meet the Basic Requirements AND Mandatory Technical Qualifications below.

BASIC REQUIREMENTS: To meet the minimum qualifications for this position, you must meet the Basic Requirements: Individuals must have IT-­related experience demonstrating each of the four competencies listed below:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

TECHNICAL QUALIFICATIONS (TQS) (MANDATORY):In addition to Basic Requirements, you must possess ALL mandatory Technical Qualifications (TQs). These qualifications would typically be acquired through education, experience, and training which reflect progressive development and achievement in leading teams and/or projects for a comprehensive business program in a complex organization. Typically, experience of this nature is gained at or above the GS-14/15 grade level in the Federal service, or its equivalent with state or local government, the private sector or nongovernmental organizations. An individual's total experience and education must demonstrate the ability to perform the duties of the position.

All applicants must show evidence of the following TQs below in order to meet basic qualifications for this position. Please label and include your name on each page. Please give examples and explain how often you used your skills, the complexity of the knowledge possessed, the level of people you interacted with, the sensitivity of the issues you handled managing a large public or private sector organization that administers complex, rules-based benefits or services, etc. It is recommended that you draft your TQ(s) in a word document and then upload into the system. You must address each TQ separately, and you should not exceed two pages per TQ. You are required to respond to all TQs. If you fail to do so, you will be rated as 'ineligible'.

TQ 1: Demonstrated expertise in forming and fostering a coalition of Human Resources and Information Technology professionals to establish and achieve Human Resources Information Technology (HRIT) milestones, address emerging requirements across program milestones, and identify and overcome program resistance throughout the program lifecycle.

TQ 2: Demonstrated expertise in leading intra-departmental HRIT solution engineering, integration, implementation, and operations to enhance efficiency, effectiveness, and cost savings.

You must submit TWO written TQ narrative statements (including your IT-related experience demonstrating each of the four competencies) that clearly and concisely document specialized experience.

Note: Responses to TQs must not exceed 2 pages per TQ, for a total of 4 pages.

Do not enter "Refer to Resume" to explain your answer. Applications directing the reader to search within the application or to "See Resume" are considered incomplete and WILL NOT BE CONSIDERED.

Failure to submit a narrative statement or address any of the TQs is also considered incomplete and WILL NOT BE CONSIDERED. As a result, you will be rated as "INCOMPLETE."

Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize any employment offers made to current or former (within the last 5 years) political Schedule A, Schedule C, or Noncareer SES employees in the Executive Branch. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Noncareer SES employee, please indicate this in your resume. Serving in a Schedule A, Schedule C, or Noncareer SES appointment WILL NOT eliminate you from consideration.

Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the federal government, you are not ICTAP eligible. View information about ICTAP eligibility on OPM's Career Transition Resources website. To be considered eligible under ICTAP, you must be placed in the well-qualified category for this position, as described above. In addition, you must submit the supporting documents listed under the required documents section of this announcement.

Veterans, Peace Corps / VISTA volunteers, and people with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above and contact the Servicing Human Resources Office listed at the bottom of this announcement.