Human Resources Service Delivery Lead

Your experience includes… 

• Bachelor’s degree (Business or Human Resources preferred)
• 7+ years overall HR/Operations experience, with 3+ years being within a People Operations, HR Shared Services or Project/Program Management role
• Leading a best-in-class Employee Experience HR support model for the full employee lifecycle from Onboarding, Talent Management, Growth & Development, Life Events through to Offboarding.
• Building a Documentation/Knowledge Management framework to support a streamlined employee experience and internal process controls.
• HRIS Data Management, experience with UKG Pro preferred
• Driving efficiency and innovation within the organization utilizing HR systems to deliver value to employees and internal stakeholders cross-functionally
• Independent analytical and problem-solving, with a high attention to detail and accuracy.
• Facilitating employee immigration matters, preferred
• Intermediate to Advanced Microsoft Office skills and SharePoint

You are interested in… 

• Supporting employees throughout their employment journey with empathy and care
• Enhancing the HR Service Delivery Model (SDM) by proactively and tenaciously seeking out and implementing improvements through digital solutions that drive organizational value
• Collaborating across the organization to identify and address knowledge gaps, streamline processes, and foster continuous learning and improvement
• Creating and presenting information in an effective, user-friendly manner, while maintaining a focus on compliance
• Leading the implementation of an HR ticketing and knowledge management system to improve the Employee Experience and support a robust self-service model
• Monitoring, analyzing, and presenting data to demonstrate the impact and effectiveness of our HR SDM at all organizational levels.
• Working with agility to support the team across all aspects of service delivery
• Thriving in a fast-paced environment while fostering a culture of collaboration, innovation, excellence and community.

About you: 

You bring thoughtfulness and a genuine passion for customer service and doing what feels right. You have a natural curiosity, always willing to question the status quo and build meaningful relationships to find solutions. Your self-motivation and leadership skills inspire a commitment to excellence, continuous learning, and innovation within the People Operations function

Tessera employees are creative and collaborative problem solvers. They have a strong sense of integrity and unwavering commitment to excellence.

Meet your Manager:

All inquiries regarding the posted position should be directed to the Talent Partner (see below). Interested individuals must apply directly to be considered for the opening. 

Megan Stellakis – Sr. Director People Operations & HRIS 

I have been in my role at Tessera for over 2 years working to build our People Operations and HRIS function with a focus on excellence in Employee Experience, HR Technology and process efficiency. Being able to build and shape our Employee Experience at Tessera has been extremely rewarding and I am looking forward to growing our team to continue to make Tessera a great place to work!   

Meet our Leadership Team and Board of Directors 

Meet your Talent Partner:

Narissa Furtado-Cordeiro - Manager, Talent Acquisition 

Narissa joined the Biotechnology industry shortly after graduating with her BS in Marketing from Franklin Pierce University. She is currently pursuing a MS in Legal Studies from Northeastern University School of Law while working full time as a Manager in Talent Acquisition at Tessera. She is passionate about helping individuals find a fulfilling opportunity while considering their interests, aspirations and technical skills. Narissa lives in Northern Vermont and enjoys spending time outdoors with her husband, three-year-old daughter and German Shepherd.

Tessera offers a competitive package of base and incentive compensation as well as a comprehensive benefits program designed to support the health, wellness and financial security of our employees and their families. Benefits currently include group medical, vision and dental coverage, group life and disability insurance, 401(k) with company contribution, tuition reimbursement, and much more.