HVAC Field Service Technician

What you will do: Join Spheros' teams specialized in the automotive aftermarket, and revolutionize customer relations through digital solutions! The Field Service Engineer is responsible for repairing commercial buses under warranty and resolving customers' concerns on product failures via provided mobile service vehicle or airplane. This is a remote role based out of your home office mid-west of the United States. The position does require traveling most of the time supporting mid-west customers. A work vehicle as well as required tools will be provided. Your responsibilities... ● Travel 75% of the time across the mid-west of the United States ● Conduct full maintenance training courses on various heating, ventilation and air conditioning systems for transit bus and school bus systems to mechanics, technicians and management teams ● Service/repair/replace HVAC systems on buses when required ● Meet regularly with the North American Service Manager to provide status on completed work ● Attend internal meetings as needed ● Work closely with the Spheros Engineering and Quality teams ● Follow standards and work instructions and support the creation of standards when needed ● Complete field service and training reports and file with North American Service Manager timely and accurately ● Maintain highest security protocols to keep sensitive and protected customer and or company information confidential and secured ● Ensures compliance with all safety procedures and standards including, but not limited to, performing tasks safely, wearing required personal protective equipment, maintaining a clean working area and implementing safety improvements. ● Escalate challenges and impediments to meeting customer’s expectations. ● Maintain professional and positive relations with team members. ● May train other team members on various maintenance practices for the various systems offer by Spheros North America ● Comply with all company conduct rules What you should have: ● You will support mid-west Spheros customers with HVAC bus services ● You have experience training in either automotive or residential HVAC systems ● You have a High School Diploma or GED, college degree is preferred ● You have work experience with repairs of automotive heating and air conditioning units ● You have knowledge of 600V + electrical systems or ability to read a wiring diagram ● You have the ability to travel internationally “Canada & Mexico on occasion” ● You are able to read technical drawings and prints ● You have demonstrated ability to diagnose and repair automotive air conditioning units over the phone ● You have demonstrated ability to communicate effectively ● You are detail oriented and accurate ● You have a high degree of accountability and ownership ● You have strong organization skills ● You show proficiency in computer software- Microsoft Office, Google, etc. ● You have the ability to work in a team environment ● You are able to work independently with minimal supervision ● You have demonstrated ability to satisfy customers Join us! Job Type: Full-time Pay: $60,000.00 - $75,000.00 per year Benefits: • 401(k) 6% Match • Company truck • Dental insurance • Employee assistance program • Flexible schedule • Flexible spending account • Health insurance • Health savings account • Life insurance • Paid time off • Parental leave • Retirement plan • Tools provided • Tuition reimbursement • Vision insurance Schedule: • Monday to Friday Supplemental Pay: • Bonus opportunities Work Location: Remote