HVAC Sales / Service Manager

Join a 5-Star Local HVAC CompanyAre you an experiencedService Managerlooking to grow with a well-established, locally owned HVAC company where your hard work is recognized and rewarded? Bob's Repair is expanding our team and seeking an experienced Service Manager to deliver exceptional service, support our growing customer base, and help drive sales. Position Summary: We are seeking a high-performing, customer-focusedHVAC Service Managerto lead ourresidential service technician team, with a strong emphasis on driving sales, real-time coaching, and call-by-call management. This role is ideal for a proactive leader who thrives on increasing revenue per call, building technician skill sets, and cultivating a culture of accountability and excellence. This positiononly oversees the HVAC service technician departmentand works closely with other departments to ensure a seamless customer experience and optimal field performance. Key Responsibilities: • Direct and support daily operations of theHVAC service technician team • Lead and implementcall-by-call management, providing real-time coaching on job performance, pricing strategy, and ticket maximization • Present repair and replacement options to customers virtually or by phone. • Monitor and drive key performance indicators (KPIs), including close rates, average ticket size, service conversions, and customer satisfaction • Conduct daily check-ins and technician huddles to review performance goals and celebrate wins • Coach technicians on upsell and cross-sell opportunities through effective scripting and value-based communication • Collaborate with dispatch teams to ensure scheduling efficiency and customer follow-through • Respond to escalated service calls to support technicians and resolve issues with a customer-first mindset • Review job quality, warranty issues, and completion accuracy to identify trends and opportunities for improvement • Communicate marketing campaigns and promotions to the team • Participate in hiring, onboarding, and performance development in partnership with the hiring team. Qualifications: • 3+ years of management or supervisory experience inresidential HVAC sales or service. • Proven success incall-by-call coachingand driving field sales performance • Effective communicator and motivator with a strong coaching mindset • Experience with service software (e.g.,ServiceTitan, or similar platforms) • Analytical and KPI-focused; capable of making fast, data-driven decisions • Valid driver’s license with a clean driving record • Must pass a background check and drug screening • Fluent in English (read, write, and speak). Employment Type:Full-Time Pay:Base salary & commission based on HVAC service sales & results. Be part of a company where integrity, professionalism, and growth are core values. At Bob’s Repair, we don’t just fix HVAC & Solar systems—we build lasting relationships with customers and each other. If you are a hands-on leader ready to inspire technicians, drive performance, and own the customer experience - Apply Now! Job Type: Full-time Benefits: • Dental insurance • Employee discount • Health insurance • Paid time off • Vision insurance Ability to Commute: • Las Vegas, NV 89120 (Required) Ability to Relocate: • Las Vegas, NV 89120: Relocate before starting work (Required) Work Location: In person