HVAC Service Technician

HVAC Rockstar? Prove It. Top Techs Earn $100K+ Be the reason our customers say “Wow.” POSITION SUMMARY This isn’t your average wrench-turning gig. As a Malek HVAC Service Technician, you’ll be the trusted expert customers rely on to solve problems fast and right the first time. You’ll diagnose, maintain, and repair residential and light commercial HVAC systems — and when bigger opportunities arise, you’ll hand off to our Comfort Advisors to close the deal. You're not here to push — you're here to open doors, build trust, and solve problems like a pro. ABOUT THE COMPANY We’re Malek — the fastest-growing home services brand in the Brazos Valley and Greater Houston. HVAC, Plumbing, Generators, Electrical— we do it all. But our real product is peace of mind. We exist to improve lives: our customers’, our community’s, and especially our team’s. Our culture runs on integrity, discipline, and next-level accountability. If you’re driven to win, motivated to grow, and ready to earn what you’re worth — you just found your crew. OBJECTIVES • Diagnose, repair, and maintain a full range of HVAC systems in residential and light commercial settings • Deliver a 5-star customer experience every time — with clear communication, confident problem-solving, and proactive recommendations • Identify bigger needs and hand off sales opportunities to senior techs or Comfort Advisors • Present multiple solution options — from quick fixes to long-term upgrades — and educate the homeowner clearly • Promote Malek’s full line of services with integrity and confidence • Keep detailed digital records of service calls, system status, and sales handoff opportunities • Own your numbers: performance, service revenue influence, customer satisfaction • Follow up and follow through — making sure the customer journey stays smooth from first knock to final fix COMPETENCIES • Technical Precision:You know HVAC systems inside and out. From compressors to controls, you troubleshoot with confidence and fix it right the first time. • Customer Communication:You can break down complex issues in plain English and build instant trust. Calm under pressure, clear with solutions, and never condescending. • Sales-Minded Service:You don’t “sell” — you identify needs and pass the baton to the right team members. You’re the eyes and ears on the ground. • Detail Obsessed:You document everything — service notes, customer preferences, and sales handoffs — so no ball ever gets dropped. • Disciplined Execution:You show up on time, follow process, and represent the Malek brand with pride — every call, every time. • Growth Driven:You’re hungry to learn, coachable, and always leveling up your game — whether that’s tech skills or customer service finesse. • Team Aligned:Lone wolves don’t thrive here. You collaborate, share wins, and step up when teammates need support. EDUCATION AND EXPERIENCE • High School diploma or GED required • 2+ years HVAC service experience preferred • EPA certification required • Valid driver’s license with clean record • Must be registered as an HVAC tech with the State of Texas PHYSICAL REQUIREMENTS • Standing, bending, climbing, sitting, small crawl spaces and heights • Ability to spend prolonged periods of time standing, sitting, or walking • Must be able to lift at least 50 lbs • Wear safety attire, such as goggles or other protective clothing • Could be exposed to sounds and noise levels that are uncomfortable and distracting • Requires the ability to raise, manipulate and maneuver tools, components and materials and handle a variety of items, equipment, control knobs, switches, etc. • Work in high or elevated places and/or in tight spaces • Ability to withstand hot and cold indoor and outdoor temperatures • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements COMPENSATION • Hourly + Commission + Performance Bonuses • Earn what you’re worth. Get rewarded for doing the right thing, not just upselling. SCHEDULE • Full-time, Monday–Friday, 8:00 AM–5:00 PM • On-call rotation for after-hours emergency service COMMITMENT TO DIVERSITY As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Malek Service Company recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners. We win as a team — but we hold ourselves individually accountable. Responsibilities and pay plans may evolve, but our culture never will. If you’re here to coast, this isn’t your ride. If you’re here to grow, welcome home. Job Type: Full-time Pay: $75,000.00 - $120,000.00 per year Benefits: • 401(k) matching • Dental insurance • Fuel card • Health insurance • Life insurance • Paid time off • Parental leave • Referral program • Vision insurance Education: • High school or equivalent (Required) Experience: • HVAC Service: 1 year (Required) License/Certification: • EPA Certification (Required) • Driver's License (Required) Ability to Commute: • Houston, TX 77041 (Required) Work Location: In person