[IBM Japan TLS] Systems Service Representative_Mainframe

Introduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.

Your Role and Responsibilities
Position Summary, Mission
We are looking for a Technical Engineer to provide design, build and maintenance services for mainframe (IBM Z) financial accounts systems.

Job Description
The position is responsible for the design and construction of mainframe (IBM Z) financial accounting systems, as well as the provision of maintenance and technical services in all phases from requirement definition, system design, implementation, testing, and post-service operations for new mainframe financial accounting system construction and system renewal projects.

We listen to our clients' issues and needs, and propose appropriate solutions with our expertise and technical skills in IBM z software for mainframe systems consisting of zOS, zWAS, Db2, IMS, CICS, MQ, IWS, NetView, etc., in cooperation with the global product development department. We will propose appropriate solutions in collaboration with the global product development department.
What you will get out of this position

The appeal of this position
This team supports the stable operation of customer systems with a focus on zOS, zWAS, Db2, IMS, and CICS, which make up the mainframe systems in Japan. We are looking for a new team member to join our team.
You will be able to handle projects while collaborating with members who are involved in various SW products within the company (SEs in charge of customers, CEs, domestic and international development departments, etc.).
You will be able to learn not only the product you are working on, but also the related cutting-edge technology and propose it to the customer.

Areas of responsibility (industry, product service, etc.)
All IBMZ SW products (mainly zOS, zWAS, Db2, IMS, CICS, MQ, IWS, NetView, etc.)
Client Industry: Financial Industry (Banking related)

Required Technical and Professional Expertise
• Ability to build interpersonal relationships and communicate with customers.
• Basic knowledge of all mainframe infrastructure including zOS, zWAS, Db2, IMS, CICS, MQ, IWS, NetView, etc.
• Experience in proposing and building solutions for mainframe systems

Preferred Technical and Professional Expertise
• Experience in developing simple business applications
• Japanese language skills equivalent to native Japanese speaker, as communication with Japanese customers is a prerequisite for face-to-face or remote communication
• Reading/Hearing skills to understand English technical documents and participate in training
• English communication skills (email, conference calls)