IBM MQ Product Technical Lead

Infosys is seeking a IBM MQ Product Technical Lead with support and development experience. As an IBM MQ Product Technical Lead, you will be a key player in the project team that helps the Client by maintaining their MQ landscape. You will lead the team, handle major incident calls, resolving incidents & service requests within the SLA. You will be performing production deployments, regular patching, creating SOP documents, automations for better administration. The role requires a deeper understanding of the different technologies and their corresponding configurations. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Basic Qualifications

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of relevant Information Technology experience
• Candidates must be located within commuting distance of Pittsburgh, PA or must be willing to relocate to the area. This position may require travel within the US.

Preferred Qualifications

• At least 2 years of experience in IBM MQ support.
• IBM MQ Administration on distributed platforms like Linux, Windows, and Mainframe.
• Experience in performing IBM MQ version upgrades, patching etc.
• Hands on experience on MQ Appliances, MQ IPT, MQ on Mainframe.
• Working Knowledge of incident and alert tracking tools like ServiceNow, Jira, Grafana, Prometheus.
• Experience in resolving incidents & service requests within the SLA and handling major incident calls
• Lead the project team effectively & ensure no SLA misses and escalations from Client.
• Experience with performing production deployments, support DR activities
• Create SOP documents, automations for better administration.
• Administer and manage MQ publish subscribe and clusters

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.