Chksnap script: This is the diagnostics tool for problem determination in IBM Storage Software products.
- Will work on various operating system like LinuxAIX Windows etc .
-Will have  a brief training on IBM Storage software products which enables to perform troubleshooting on various software products like Storage Scale Storage scale system Copy services manager Storage Insight Spectrum software’s etc .
- Will complete SEED (Skills Essential Employee Development) level 1 education ( SEED explorer education)
- Bluediamond  : It is a upload server using which customer  registers and send diagnostic data to investigate for their system issues.
- Drupal Publisher : It is a content management software used to make many technotes and documents o the customers. Drupal has great standard features like easy content authoring reliable performance and excellent security.
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- Salesforce – CSP : It is a cognitive tool used by IBM to harmonize and consolidate the support experience by moving to customers that could deliver a consistent high-quality journey across every channel.
- PuTTY : It is a free and open-source terminal emulator serial console and network file transfer application. It supports several network protocols including SCP SSH Telnet rlogin and raw socket connection..
- Enhanced Customer Data Repository (ECuRep) : It is a secure and fully supported data repository with problem determination tools and functions. It updates IBM Support cases and maintains full data lifecycle management. This server-based solution is used to exchange data between IBM customers and IBM Technical Support.
- Bluediamond  : It is a upload server using which customer  registers and send diagnostic data to investigate for their system issues.
- Drupal Publisher : It is a content management software used to make many technotes and documents o the customers. Drupal has great standard features like easy content authoring reliable performance and excellent security.
- Chksnap script: This is the diagnostics tool for problem determination in IBM Storage Software products.
- Will work on various operating system like LinuxAIX Windows etc .