IBM Z Mainframe SW - IMS Technical Support Internship

Introducción
En IBM el trabajo es más que un trabajo es una vocación: Construir. Diseñar. Codificar. Consultar. Pensar con los clientes y vender. Crear mercado. Inventar. Colaborar. No solo para hacer algo mejor sino para intentar cosas que nunca creyó posibles. Estar al frente en esta nueva era de la tecnología y resolver algunos de los problemas más exigentes del mundo.

Su función y responsabilidades
We have a position available for an enthusiastic Support Engineer in our world-wide customer support team in IBM z Systems.
We are seeking a motivated and innovative individual to provide remote technical support. This role specializes in problem determination/problem source identification skills for software tools utilizing technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. The responsibilities include the ability to communicate action plans to the customer or IBM representative as appropriate recommend and implement new or improvements to existing technical support tools procedures and processes and contribute to department attainment of organizational objectives and high customer satisfaction.
This position requires a proven experience using general troubleshooting tools and commands for these platforms and knowledge of tools and commands for analyzing system and dumps.
The individual will work with all Technical support teams within IBM and desire to continuously learn and share expertise.

Experiencia profesional y técnica necesaria

Perl and Python.
Knowledge of GitHub.
Operating System Concepts
knowledge in one of our 2 dev Environment Operating systems: Linux and Unix.
Sorting and/or hashing Computer Science Algorithms.

Experiencia profesional y técnica preferida
Software Engineer with AI and Automation experience.
0-2+ years’ scripting experience with Perl and Python.
Knowledge of GitHub.
Cloud Pak for Business Automation experience a plus.
Javascript and Python skills preferred.).
Basic Windows OS Knowledge.