IBM zOS Technical Support Specialist

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.
The IBM Accelerated Value Program (commonly referred to as “AVP”) is a premium suite of offerings that lets the clients customize the support services to help you succeed. The program pairs clients department or organization with assigned experts who build a deep understanding of your overall environment and its evolution. By providing a designated focal point for your support needs and proactively identifying improvements for your environment and staff these experts help you minimize production downtime deploy faster operate smoother and plan for the future.

Your Role and Responsibilities

This role specializes in performing data analysis problem diagnosis and providing technical corrective action plans. The successful candidates will own the process of reviewing mainframe parsed logging data related to zOS and for specific clients.

The successful candidates will prescribe corrective action plans to the customer which would include explaining the nature of the logging output and the possible impact (business and technical) to the customer environment.

The candidates will draw on their personal technical knowledge/experience and partner with IBM product technical support (via the Case management process) the customer assigned IBM team and the customers technical team as part of this process.

Responsibilities:

• Bi-weekly analysis of Sysplex events and errors (review of LOGREC software-record data processed and presented for analysis in a specific dashboard)
• Partner with the relevant IBM technical support teams the customer technical teams and extended IBM network to create a client specific report with individual recommendations for corrective action.

Required Technical and Professional Expertise

• Excellent written and verbal communication skills being able to confidently engage with both the customer technical team or management contacts clearly present the outcome of data analysis and corrective actions plans to a technical and non-technical audience
• 5+ years experience in zOS problem determination and applied knowledge of the IBM support process
• Applied experience as z/OS system programmer
• Applied knowledge of JCL TSO SDSF JES2 ISPF
• Understand of how to maintain design and provision z/OS considering various architecture and deployment models
• Expert knowledge of z/OS tasks: Configuration & patch management Log monitoring Access management Improve security posture Vulnerability scan execution and resolution

Preferred Technical and Professional Expertise

• Expert in z/OS; e.g. ability to read hexadecimal dumps
• Experience with IPCS to analyze dumps is preferable