Implementation Manager

Summary

You will be part of a high-quality team that leads client implementation projects on the platform being the focal point for the client and other suppliers with Pismo during these projects. This role is critical for the customer to quickly see value in their integration ensuring adoption of the defined solution.

What you'll do

• Oversee and take accountability for individual or group  implementations.

• Oversee technical teams compliance teams and client service teams to provide a good experience to clients.

• Research and resolve critical issues related to practice in a timely and professional manner.

• Collaborate with internal stakeholders e.g. product management development sales and senior management.

• Nurture relationships defines consulting engagements to support relationship needs and sells the initiative.

• Maintain quality client relationships with both internal and external clients to achieve excellent client satisfaction.

• Identify business process improvements for increased efficiency and enhanced client experience.

• Define maintain and enhance practice offering to support business objectives strategic development roadmap and client business needs.

• Design enhances and implements practice offering to support specific client requirements and address market opportunities.

• Plan and coordinate all aspects of projects from initiation through to closure.

Minimum Qualifications

• Proven experience in Banking Fintech and Program or Project Management.

• Excellent organisation team-building coaching and mentoring project management and time management skills.

• Strong analytical statistical and problem-solving skills plus the ability to utilise judgement in decision-making processes and decisions related to job tasks.

• Requires excellent skills in communicating ideas both verbally and in written form in a clear concise and professional manner including presentations.

• Ability to communicate effectively with all levels of management in an organised professional manner.

• Proven success in building relationships as well as the ability to persuade and influence others on the best approach to take.

• Experience working with or leading 2 or more agile teams at a time

• Comfortable working in multiple time zones

Core Benefits

• Remote work

• Flexible hours

• Gympass

• Remote work financial support

• Life Insurance

• Medical and Dental Assistance

• Day off (Birthday)

• Support for studying languages

• Education Assistance Program