Implementation Manager

About the role:

As an Implementation Manager at INGENIOUS.BUILD, you will be crucial in welcoming the client post-sale, curating the onboarding experience, and training our customers on how to use the features in our platform to optimize client retention. Reporting directly to the Director of Account Management, you will be able to excel in teaching the client INGENIOUS.BUILD tools and usage. We are seeking a dynamic individual who is passionate about technology, has confidence teaching and building fast rapport, has the ability to adapt on a whim, and has the attention to detail that will improve our overall customer experience. Experience in construction management and knowledge of the AECO industry is a must!

In this position, you will:

• Conduct analysis and impact assessment to determine the most effective approach for implementing change
• Onboard and train our customers on industry workflows and best practices for using our platform
• Deliver 5 star Virtual and Onsite training while staying lively and properly engaging your audience
• Properly document follow-ups and interface with multiple stakeholders
• Proactively monitor platform usage and reach out to key stakeholders as needed
• Proactively identify at-risk customers and work with internal teams to define and execute strategies that secure retention
• Ensure cross-functional partnering and growth strategy between sales, customer success, and product 

Skills and Experience needed:

• Understand how to leverage Ingenious resources to educate customers and provide relevant adoption, best practices, and technical recommendations on solutions and enhancements that support customer needs
• Leverage AECO domain and product knowledge to motivate customer adoption and expose opportunities to expand Ingenious's footprint
• Experience creating advocates by ensuring that customers achieve desired outcomes while maintaining strong relationships
• Experience in facilitating initial discovery, scoping, and running training sessions
• Understanding of construction management and AECO industry knowledge is preferred
• Top-notch communication skills are a must 

As we are willing to consider a wide range of experience levels for this position—and are considering a rather wide-ranging spectrum of factors in our evaluation (including, but not limited to, specific skills, prior experience (both in the position and otherwise), location, fit, and aptitude, and are willing to hire based upon a broad mix of the foregoing)—the compensation range for this position is quite broad, and we in good faith believe it to be anywhere between $80,000 and $110,000; provided, however, that we may ultimately pay more or less than this range depending upon circumstances we did not reasonably foresee when making this posting.