Implementation Project Manager

About AvidXchange

AvidXchange is a leading provider of accounts payable ("AP") automation software and payment solutions for middle market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone that works here, they'll tell you our people are at the core of who we are. We are all entrepreneurs who love to innovate and win with a passion for serving our customers. While we take personal ownership of our everyday work, we recognize that we only win as a team.

Since our founding in 2000 in Charlotte, NC, we've created a company of over 1,600 teammates working in one of our 7 offices across the U.S., or remotely. We're building more than a tech company - we're building an experience. We remain committed to a culture where you can fully be 'you' - connected with others, chasing big goals and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you'll tell for years, you've come to the right place.

AvidXchange is proud to be Certified™ as aGreat Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years - that AvidXchange is a Great Place to Work®.

JOB OVERVIEW

As an Implementation Project Manager I, you will lead a variety of customer software

implementation projects, alongside an Implementation Specialist and Integrations

Consultant. You will be responsible for scoping the customer's process and requirements,

building the project plan, and driving the execution of the project from kickoff through

adoption.

JOB RESPONSIBILITIES

• Lead customer Kickoff and Scoping meetings using analytical and facilitation skills.

• Develop detailed project plans and drive projects towards target go-live dates.

• Document and communicate project status internally and externally to keep

projects on track.

• Consult customers on AvidXchange software configuration best practices.

• Support and collaborate with project team members during Configuration, Testing,

and Training phases.

• Support customers during the Adoption phase by troubleshooting issues, assisting

with software configuration optimization, and answering how-to questions.

• Support key operational metrics and business goals.

EXPERIENCE, QUALIFICATIONS & SKILLS

Required Experience, Qualifications, and Skills

• Bachelor's degree, or 2 years of professional work experience.

• A minimum of 2 years in customer facing experience

• Demonstrates interpersonal skills and ability to work productively and positively in

a team environment.

• Maintains positive and productive working relationships with external and internal

customers.

• Ability to describe aspects of a project or process in a manner which is easily

understood by all staff levels of an organization.

• Applies general knowledge of business principles to decisions.

• Demonstrates a structured, rational approach when resolving problems.

• Ability to prioritize contending demands and adapt to frequent changes, delays,

and unexpected results.

• Demonstrates ability to absorb new information quickly and perform

responsibilities effectively on multiple projects at one time in a fast-paced

environment.

• Ability to learn and master innovative technologies with a technical aptitude.

Preferred Experience, Qualifications, and Skills

• Familiarity with SmartSheet or similar project planning software.

• Familiarity with Project Management methodologies and software tools

• Familiarity with Salesforce or similar CRM software.

• Familiarity with SharePoint or similar document storage/collaboration software.

• Excel experience and knowledge of database relationships and terminology.

• Experience working with accounting/ERP systems.

• Experience working in the Accounting industry.

Additional Information

• On occasion, travel may be requested by a customer or encouraged for a local customer

Equal Employment Opportunity

AvidXchange is an equal opportunity employer.AvidXchange is committed to equal employment opportunity in accordance withapplicable federal, state, and local laws. AvidXchange will not discriminateagainst applicants for employment on any legally recognized basis. Thisincludes, but is not limited to veteran status, race, color, religion, sex,sexual orientation, gender identity, gender expression, national origin, ageand physical or mental disability.

Other details

• Job Family Project and Program Management
• Job Function General Business Project/Program Management
• Pay Type Salary
• Employment Indicator Professional