Implementation Specialist

About DocBox DocBox is revolutionizing healthcare by delivering innovative clinical process management solutions for hospitals. Our mission is to make the work of clinicians in critical care easier, safer, and more efficient. We empower physicians and nurses by connecting medical devices through our vendor-neutral medical Internet of Things (mIoT) platform, automating documentation, and streamlining ICU workflows. By integrating seamlessly with hospital infrastructure, DocBox reduces administrative burden, helps eliminate medical errors, and improves patient outcomes—allowing clinicians to spend more time on what matters most: caring for patients. Position Summary We are seeking a hands-on Implementation Engineer to join our team in San Antonio. In this role, you will be the pivotal link between DocBox and our hospital clients, responsible for planning, installing, and configuring DocBox solutions following a new sale. As the primary technical contact, you will engage directly with hospital stakeholders, ensuring seamless integration into existing infrastructure and providing a best-in-class customer experience. This position blends technical expertise, project management, and customer-facing communication in the fast-paced, mission-critical environment of healthcare IT. This is an urgent hire, and we are actively interviewing candidates who can contribute immediately. Key Responsiblities Project Planning & Coordination • Collaborate with customers and internal teams to define installation needs andrequirements. • Conduct pre-installation surveys and develop comprehensive site installation plans. • Work with hospital operations, engineering, and clinical staff on hardwareplacement, security protocols, and support procedures. Technical Implementaion & Configuration • Lead technical discussions to determine integration requirements within hospitalinfrastructure. • Configure software settings and customize report layouts for clinical staff. • Manage system setup, integration testing, and configuration tasks to ensure fullfunctionality. • Troubleshoot and resolve technical issues throughout the implementation process. Customer Success & Training • Ensure each implementation meets or exceeds customer expectations. • Deliver or coordinate technical training for both internal and external stakeholders. • Apply DocBox best practices to drive adoption, satisfaction, and long-term success. Qualifications and Skills Required • Bachelor’s degree in Information Technology, Biomedical Engineering, ComputerScience, or related field (or equivalent experience). • 2+ years of professional experience in software/hardware implementation, ITintegration, or healthcare technology. • Working knowledge of Linux command line and SQL. • General understanding of IT systems, networking, and data security principles. • Ability to travel up to 25% of the time. • Strong interpersonal and communication skills, with the ability to build trust with technical and clinical teams. • Bachelor’s degree in a relevant field; advanced degree preferred. • Strong understanding of quantum engineering principles is essential. Preferred • Experience in a hospital or clinical setting, especially critical care (ICU). • Familiarity with medical devices and hospital information systems (EMR, PACS, LIS, etc.). • Previous experience supporting system integrations in healthcare environments. Why Join DocBox? • Make a direct impact in improving patient safety and clinician efficiency. • Join a mission-driven company at the forefront of healthcare innovation. • Competitive compensation and benefits. • Collaborative, fast-paced work environment with growth opportunities. Job Type: Full-time Pay: $60,000.00 - $65,000.00 per year Benefits: • 401(k) • Dental insurance • Employee assistance program • Health insurance • Life insurance • Paid time off • Parental leave • Professional development assistance • Vision insurance Work Location: In person