Inbound Call Center Agent

At Ice Speak Social, we specialize in providing bespoke call center solutions that cater to the unique needs of our clients. Our mission is to deliver exceptional service while maintaining a fun and engaging work environment. We pride ourselves on our customer-centric approach, innovative solutions, and collaborative culture. Job Overview We are seeking a motivatedInbound Call Center Agentto join our Los Angeles office. This entry-level role focuses on handling inbound calls, assisting customers, and supporting sales initiatives. Candidates should be personable, professional, and ready to work in a fast-paced team environment. Responsibilities • Answer incoming calls and respond to customer inquiries promptly and professionally • Provide accurate information about products, services, and promotions • Resolve customer concerns or escalate issues as needed • Maintain detailed records of calls, interactions, and outcomes in the system • Meet or exceed daily and weekly call and service targets • Collaborate with team members and supervisors to ensure client satisfaction Experience • High school diploma or equivalent; college coursework in marketing, business, or a related field preferred • Strong verbal communication and active listening skills • Customer-focused, friendly, and professional demeanor • Ability to multitask and manage time effectively • Basic computer proficiency and familiarity with MS Office If you are energetic, customer-focused, and enjoy working in a team, apply now to join our Los Angeles office as an Inbound Call Center Agent and help us deliver outstanding client experiences. Job Type: Full-time Pay: $23.25 - $28.00 per hour Benefits: • 401(k) • Flexible schedule • Vision insurance Work Location: In person