Inbound Call Center Associate

If you’ve ever been told you have a “phone voice” people love to hear, this might be your moment. We’re looking for anInbound Call Centre Associatewho can listen, solve problems, and keep conversations running smoothly — all while making callers feel like they’ve reached exactly the right person. What You’ll Be Doing: • Answering incoming calls with professionalism, warmth, and clarity. • Listening carefully to understand each caller’s needs — not just waiting for your turn to speak. • Providing accurate information, solutions, or guidance in a way that’s clear and easy to follow. • Logging call details and updating records so nothing slips through the cracks. • Working with other team members to make sure every customer leaves the call feeling heard and supported. What You’ll Bring: • Excellent communication skills — the kind that put people at ease. • Patience and empathy — you can stay calm even when the other person isn’t. • Problem-solving skills with a practical, can-do attitude. • Comfort using basic computer systems and learning new software. • Reliability and consistency — because your teammates (and customers) count on you. Why This Role Matters: When someone picks up the phone, they’re often looking for help, clarity, or reassurance. You’ll be the person who turns a stressful moment into a smooth, positive experience — and that makes all the difference. What’s In It For You: • A role where people skills are truly valued. • Supportive training to make sure you feel confident on every call. • A collaborative team that’s got your back. • Competitive salary and benefits package. If you have a clear voice, a steady mind, and the ability to turn a call into a conversation, we’d love to hear from you. Send us your CV and show us what great service sounds like. Job Type: Full-time Pay: $20.54 - $24.74 per hour Benefits: • 401(k) • Dental insurance • Flexible schedule • Health insurance • Paid time off • Vision insurance Work Location: In person