Inbound Call Center Representative

Job Overview We are seeking a professional and customer-focused Inbound Call Center Representative to join our dynamic team. This role involves handling incoming calls from clients, providing exceptional customer support, and ensuring client satisfaction. The ideal candidate will possess strong communication skills, be proficient in data entry, and have experience in call center environments. Multilingual abilities and bilingual skills are highly valued to serve a diverse customer base. This position offers an excellent opportunity to develop your client service expertise within a fast-paced, supportive environment. Responsibilities • Answer inbound calls promptly and professionally, addressing customer inquiries and concerns with courtesy and efficiency • Provide exceptional customer support by resolving issues, explaining products or services, and guiding clients through processes • Assist with data entry tasks accurately to update client records and document interactions • Handle client requests related to account information, billing, or service issues with attention to detail • Maintain excellent phone etiquette and communication skills during all interactions • Support outbound calling efforts when necessary for follow-up or surveys • Collaborate with team members to ensure seamless client service delivery • Utilize Microsoft Office tools and computer systems effectively to document and track customer interactions Requirements • Proven experience in a call center or customer service environment is preferred • Strong communication skills, both verbal and written, in English; multilingual or bilingual abilities are a plus • Proficiency in Microsoft Office applications and general computer skills • Ability to handle high call volumes with professionalism and patience • Excellent data entry skills with attention to accuracy and detail • Strong analysis skills for troubleshooting issues and providing solutions • Knowledge of sales techniques is advantageous but not mandatory • Experience with cash handling or processing payments is a plus • Demonstrated phone etiquette and customer support skills • Ability to work efficiently in a fast-paced environment while maintaining high-quality service standards Job Type: Full-time Pay: $23.65 - $28.48 per hour Benefits: • 401(k) • Dental insurance • Flexible schedule • Health insurance • Paid time off • Tuition reimbursement • Vision insurance Work Location: In person