Inbound Lead Coordinator

Position Overview At One Home Solution, our mission is to simplify the way people care for the place they call home. As our Inbound Lead Coordinator, you’ll be the first voice a homeowner hears when they reach out for help—setting the tone for a responsive, trustworthy experience In this fast-paced, service-driven role, you’ll be the first point of contact for homeowners seeking maintenance or repair help. You'll manage a high volume of inbound inquiries, assess project needs, deliver accurate pricing, and coordinate next steps to convert leads into scheduled jobs. Success in this role requires strong phone communication, tech-savviness, attention to detail, and a customer-first mindset. Sound like a great fit? Submit your application—we review candidates daily and will reach out quickly to connect. What You’ll Do: • Lead Intake: Manage inbound leads across channels (phone, SMS, email, web forms) with urgency and professionalism. • Customer Needs Assessment: Listen attentively to potential clients to understand their specific home maintenance or repair needs. • Estimate & Scope: Provide pricing or coordinate estimates quickly based on project scope and company service offerings. • Job Coordination: Convert qualified leads into scheduled service jobs by coordinating with internal teams and systems. • CRM Management: Accurately log lead interactions, project details and follow-ups in our system(s) to ensure seamless communication. • Customer Service: Deliver a high-touch customer experience that emphasizes responsiveness, transparency and problem-solving. • Collaboration: Work closely with operations and field teams to ensure that project handoffs are smooth and well-documented. • Process Improvement: Identify patterns or gaps in lead quality, response times or service coordination and offer feedback for optimization. • Live Problem Solving: Troubleshoot lead issues or customer objections on the fly, showing initiative and adaptability. What We Offer: • Competitive compensation based on experience • Health insurance (100% employer paid) • Paid time off and holidays • Quarterly Mental Health Day • Employee Assistance Program • Opportunities for professional development What You’ll Bring: • Customer Service Mindset: A friendly, empathetic, and proactive attitude toward solving customer problems. • High-Volume Coordination: Comfort managing and responding to a high volume of inbound inquiries under tight timelines. • Phone Confidence: Clear, professional and persuasive verbal communication skills. • Tech-Savvy: Comfortable using CRMs, scheduling tools and communication platforms (Teams, SMS, Dialpad, email, etc.). • Adaptability: Able to switch gears quickly and multitask in a dynamic, fast-paced environment. • Home Services Acumen: Familiarity with home maintenance and repair services (e.g., handyman, drywall, misc repairs etc.) • Dependability: Punctual, organized, and consistent in delivering a high standard of internal and external service. • Team Player: Willing to roll up your sleeves and support the broader team’s goals. PI276059602