Incident Response Manager - Austin

Introduction
Information and Data are some of the most important organizational assets in today’s businesses. As a Security Consultant you will be a key advisor for IBM’s clients analyzing business requirements to design and implement the best security solutions for their needs. You will apply your technical skills to find the balance between enabling and securing the client’s organization with the cognitive solutions that are making IBM the fastest growing enterprise security business in the world.

Your Role and Responsibilities
Incident response professionals undergo extensive training that equips them to respond to cybersecurity incidents. In case of a data breach or similar event an incident responder needs to engage the appropriate stakeholders perform triage work with an Incident Response Analyst (IRA) (as needed) to drive containment and remediation actions and document root cause analysis (RCA) findings.

In your management role you will need to oversee and support your team in handling a number of different case types. Some will be complex in nature and highly visible to senior management.

The role of the manager is to ensure policy and processes are followed to the letter. Attention to detail is crucial. The ability to motivate and challenge teams is essential to this role.

This role has high visibility and requires regular interactions with CISO leadership IBM business executives business unit security focals Cybersecurity Legal Corporate Security Data Privacy Leaders Corporate Communications Human Resources etc. Therefore you will need to have excellent communication skills and critical thinking to navigate a case based on type and impact.

In addition since our case records may be used for audits Executive reporting and potentially for litigation you will need to ensure team documentation of case status and evidence is thorough accurate and consistent throughout the case lifecycle.

Please be advised that this role once you are on-boarded and trained will require some off shift work and weekend rotation for management coverage.

Leaders are expected to spend time with their teams and clients and therefore are generally expected to be in the workplace a minimum of three days a week subject to business needs.

Required Technical and Professional Expertise

Extensive knowledge of IBM HR policies and processes

Experience leading teams managing high visibility assignments

Exceptional Leadership Organizational skills and Communications (written/verbal/presentation)

Preferred Technical and Professional Expertise

At least 2 years in a prior Management role within IBM

Understanding of Security and Cybersecurity practices

Technical experience/background