As a TAM (Technical Account Manager) you resolve issues impacting IBM client business and play a key role in enhancing the client experience. You lead the problem resolution process through analysis and troubleshooting deploying workarounds or fixes. You leverage and train IBM AI and other cognitive-based knowledge sources for high quality and timely problem resolution. You create and reuse knowledge assets and content to promote client self-sufficiency. You coordinate input from Development Services and Field teams to deliver a technical solution. You collaborate with Development to drive product quality functionality and usability improvements. You understand the client’s business and technical needs and act as their trusted advisor for successful deployment of IBM products. Leads technical support and subject matter expert.
- Technical Specialists in this Job Role will have expertise in one or more server technologies including different hardware architectures and operating systems.
- Apply your technical skills to support the operation and maintenance of vendor products services and solutions
- Sizing troubleshooting and resolving critical client situations
- Create and reuse knowledge assets and content to promote client self-sufficiency
- You resolve issues impacting IBM client business and play a key role in enhancing the client experience
- Communicate with clients on a regular basis helping them resolve software issues and maintain a positive relationship
- At least 3 years of relevant experience with Data Center Software admin/support
- knowledge of AIX for deployment and day-to-day administration
- knowledge of PowerVM technology for deployment and day-to-day administration
- knowledge of cluster software - PowerHA
- knowledge of RH OpenShift
- the ability to write scripts in Shell
- fluency in spoken and written English
- fluency in spoken and written Slovak language
- knowledge of IBM Power technology
- knowledge of SAN/storage technology
- experience in independent service work (installations/technical support)
- interpersonal skills ability to work in a team
- ability to work under pressure
- knowledge of Linux (RedHat/Suse) in terms of implementation and daily administration
- knowledge of Oracle or DB2 software will be an advantage
- knowledge of Ansible technology will be an advantage
- having open-source certification eg RedHat Suse will be an advantage