Inside RTU HVAC Technical Support

Lennox International(LII)is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets. Here at Lennox, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all our employees, largely promoting from within the organization. Our Core Values of Integrity, Respect, and Excellence are more than just what we say, they are what we do! This technical support consultant provides moderately complex technical assistance to dealers, contractors, and field sales personnel to resolve system issues. Responsibilities: • Provide troubleshooting and installation assistance for HVAC/R equipment. • Diagnose issues with refrigeration circuits, components, and controls to guide callers to the appropriate resolution. • Provide technical documentation to contractors, engineers, and other personnel. • Guide callers to the appropriate field personnel if they require first-hand attention. • Document call information into the call-tracking database in the event that additional follow-up is required. • Identify and help implement process improvements. • High school diploma or equivalent experience required. • Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment. • Strong knowledge and experience in the installation and service of HVAC/R equipment. • Excellent verbal and written communication skills. • Strong customer service skills. • Strong analytical and troubleshooting skills. • Ability to handle and prioritize multiple technical requests. • Proficient in Microsoft Office Suite. • Experience with SAP preferred.