Insurance Agent Customer Service Rep/Team Member

Local ChicagoState Farm Insurance Agencyseeks anIn-Office Insurance Licensed Customer Service Representative-State Farm Agent Team Member- You'll help customers get the products they want while offering additional beneficial products, along with providing support for customers. Responsibilities: • Provide remarkable service for retention • Establish customer relationships and follow up with customers, as needed. • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. • Be able to discover gaps in insurance customers' plans during calls, address gaps in coverage - Use a customer-focused, needs-based review process to educate customers about insurance options. • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. . • Work with the agent to identify and support local community events in our market. • You’ll be responsible for answering any customers’ questions or concerns about coverage, policy changes, and billing deadlines. • Discover additional needs and be able to quote, cross sell these existing clients, and develop new clients to quote and sell our State Farm Insurance products. Or when appropriate, refer to another team member or agent. Requirements: • Insurance Licenses (Property/Casualty - Life/Health) - possess or acquire asap • Experience in a similar role preferred • Driven to succeed • Exceptional communication skills • Positive, Coachable, Enthusiastic • Proactive in problem-solving • Able to easily Build Rapport with customers • Ability to work in a team environment • Proven record of success in your prior jobs • Bilingual Spanish or other language preferred Benefits: • Base comp (doe)* • Incentive bonus* • Paid time off • Profit sharing plan • Opportunity for advance / continuous growth • M-F 9-5 (No weekends/evenings) • Training and development • *total overall comp will be based on many factors, which includes experience, insurance licenses/certifications, education, and production Note: This position is with a local Chicago State Farm agency, not State Farm Companies. Job Type: Full-time Pay: $38,000.00 - $57,000.00 per year Benefits: • Paid time off Application Question(s): • If applicable, what active Insurance Producers Licenses do you now possess? • Do you now reside near or are a short commute to our Chicago (north) office? Work Location: In person