Integrated Operations Manager

Demand Planning

• Enhancing demand planning models and tools to improve accuracy and efficiency.
• Business Partnering with Sales and Marketing, empowering teams with insightful data + understand customer demand and promotional activities.
• Challenging Sales forecasts with data driven insights to upskill the entire organization on demand planning maturity.

S&OP (Sales and Operations Planning)

• Leading the S&OP process to align sales, marketing, production (Brand Companies), and finance teams on a consensus demand plan.
• Identifying and resolving any discrepancies between demand forecasts and Supply capabilities. Take swift decisions to protect business interests.
• Lead monthly Executive S&OP meeting presenting to CODI, recommending course of action on most critical business decisions.
• Drive Integrated Ops strategy by strengthening collaboration and ways of working between demand, supply planning and brand companies to optimize inventory management, improving KPIs on out-of-stock and slow-moving SKUs and reach Adherence to Plan KPI.

Customer Service

• Overseeing the customer service team to ensure timely and accurate order processing and fulfillment.
• Continue to drive process improvement to gain speed and accuracy following the recent implementation of EDI with our 3PL.
• Monitoring customer satisfaction and addressing any issues or concerns related to product availability, delivery or quality (LOOP system).
• Collaborating with sales and marketing teams to prioritize customer orders and manage allocation during supply constraints.

Procurement

• Grow our affiliate Procurement Maturity through more robust procurement processes, tools, guidelines and trainings for key stakeholders (Marketing, Trade Marketing, Corp Coms, etc.).
• Continue and expand our preferred supplier scheme to deliver better contract terms and savings, and provide more speed to the business.
• Ensure our Procurement function is leading the S&R agenda, with better sourcing and improving scope 3 emissions.
• Collaborate with HQ and CoE on the Smart Spend project to deliver efficiencies at scale across APAC.

People development and Leadership

• Collaborating closely with other functional leaders to align on business goals and strategies, gaining trust and broad business understating.
• Influence top management strategic decision-making, being a key leader in the Collaborative Business Planning (CBP) cycle.
• Contributing to the overall leadership and direction of the organization through active participation in leadership team meetings and discussions
• Leading and developing a high-performing Integrated Operations team
• Providing coaching and mentorship to team members to enhance their skills and performance, fostering a culture of continuous improvement.

Job Posting End Date:

Target Hire Date:

2024-07-10

Target End Date: