Integration Systems Analyst

Integration Solutions Consultant (Remote)

Suvoda is a global clinical trial technology company shaping digital experiences that enable clinical trial sponsor and site professionals to take full command over the inherent logistical complexity behind mission-critical and time-sensitive patient interactions in life-sustaining studies for therapeutic areas such as oncology, central nervous system, and rare disease. 

Supporting clinical trials means supporting unique experiments that are inherently complex, high-stakes, and dynamic. It is imperative that Suvoda staff working with clients, end-users, or the systems that client and end-users interact with understand the clinical trial industry, regulations, Suvoda’s software products and processes, and especially the specificities of the unique trial in question before taking any actions they may alter the data of the system in question. 

Responsibilities: 

• Design integration solutions between the Suvoda IRT and other third-party eClinical solutions to meet the study requirements based on the clinical protocol, the Suvoda proposal/executed work order, and discussions with the client and third-party vendor 
• Accurately and completely document all requirements in the data transfer specification template(s) 
• Review integration specifications provided by the client or third-party vendor and determine the best design for the implementation of the integration 
• Develop standard data transfer specification templates for each third party vendor based on their integration specification, past implementations, and discussions with internal team members, clients, and the third party vendors 
• Participate in the internal team review of the draft specifications; main point of contact for the internal team for all IRT integration design-related questions throughout the build process 
• Participate in the client review of the IRT specifications as needed with a focus on leading any discussions around integration-specific design and documents, making any required updates and collaborating with the internal and external teams to ensure approval by the agreed upon milestone date 
• Collaborate with clients and third-party vendors as required to troubleshoot any challenges resulting from implementation of an integration during either Suvoda’s testing, client UAT, or the maintenance phase of a study 
• Ensure client satisfaction throughout the integration build, working with customer care and Suvoda management, as needed 
• Lead any re-design of system integrations during the maintenance period 
• Develop and maintain training materials for each third-party integration implemented by Suvoda 
• Identify and assist with the implementation of process improvements for the services department, with a particular focus on the evolution of Suvoda’s design and implementation of integrations with other eClinical solutions 
• Assist the product team with the design and development of new project features by providing feedback based on client requests and project experience 
• Travel to client sites to attend meetings and conduct user training sessions as needed 
• Perform other related duties as required 

Requirements: 

• Bachelor's degree preferred
• 1-3 years of experience in IRT or related field 
• Strong interpersonal and communication skills 
• Ability to influence without direct authority
• Time management and organizational skills 
• Analytical and systematic thinking ability 
• Creative problem solving 
• Ability to understand technical details and translate them to non-technical users 
• Attention to detail 

Role Levels and Experience: 

• At least 4 years of professional experience in SaaS or adjacent Technology organization