Integrations Analyst

The Company 

Duetto offers an open and collaborative work environment and believes that by cultivating a team with diverse backgrounds, perspectives, and experiences, it will continue to lead the industry with its cutting-edge platform-based hospitality technology.

Position Summary and Opportunity 

As the Integration Analyst, you will be supporting the expansion of our partner network & enabling the sales growth targets of the company. You will be responsible for successfully certifying new integrations, and supporting our partners during their development & testing phases. You will also be responsible for the documentation and training on new integrations allowing for seamless onboarding and support of hotels on the new integrations.  This is an integral role for the Product, Deployment, Support and Engineering teams. 

Responsibilities 

• Perform end to end testing with partners
• Provide API integration and testing support, both internally and externally
• Create and maintain accurate integration documentation for any new integration or enhancement 
• Work with internal teams and partners to analyze/troubleshoot integration issues 
• Assist necessary teams with Pilot/Beta process; act as the liaison between Client/Support and Partner
• Work with Integration Product team on any API related issues
• Maintain transparency with Integration Product team on development/certification process/status

Requirements 

• Experience with SOAP API, and HTNG messages, async/sync data flows, including the ability to read XML API documentation.
• Experience troubleshooting API/Web Service integration issues, and API testing tools like Postman or SOAPUI
• Experience working with cross functional teams, including Engineering, Product, and Support
• Detailed Oriented; i.e API specs, configuration, documentation
• Strong communication skills both written and verbally
• Ability to investigate and solve complex integration problems/issues
• Proven track record of managing tasks independently, with a strong sense of responsibility
• Strong project management skills, with the ability to multitask in a fast paced environment.
• Ability to work flexible hours in order to best accommodate the timezone of our partner network
• Preferred background in IT, analytics and/or hospitality, particularly Property Management Systems (PMS/CRS)

About Duetto:
Duetto delivers a suite of SaaS cloud-native applications for hospitality businesses to optimize every booking opportunity for greater revenue impact. The unique combination of hospitality experience and technology leadership drives Duetto to look for innovative solutions to industry challenges. The software as a service platform allows hotels, casinos, and resorts to leverage real-time dynamic data sources and actionable insights into pricing and demand across the enterprise. For more information, please visit https://www.duettocloud.com.