Intern program- Student/Intern

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities
We have a position available for an enthusiastic Support Engineer in our world-wide customer support team under DevOps for Enterprise Systems group in IBM z Systems.
We are seeking a motivated and innovative individual to provide remote technical support. This role specializes in problem determination/problem source identification skills for software tools utilizing technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. The responsibilities include the ability to communicate action plans to the customer or IBM representative as appropriate recommend and implement new or improvements to existing technical support tools procedures and processes and contribute to department attainment of organizational objectives and high customer satisfaction.
This position requires a comprehensive understanding of both Windows and Linux operating systems and proven experience using general troubleshooting tools and commands for these platforms and knowledge of tools and commands for analyzing system and heap dumps. Familiarity with troubleshooting Java-based applications is essential.
The individual will work with all Technical support teams within IBM and desire to continuously learn and share expertise.

Required Technical and Professional Expertise
•Analytical ability (Problem determination/troubleshooting/researching)
• Good time management and organizational skills
• Self-starter & ability to work effectively in a team environment
• Strong technical background in computer systems
• Excellent communication skills
• Self-motivated and proactive to solve problems and accomplish assignments
• Logical and analytic approach to problem solving
• Organized analytical and methodical
• Highly reliable team player
• Very good knowledge of Microsoft Operating systems (Windows XP Windows 7 Windows Servers)
• Good knowledge of Linux Operating System
• Very good spoken and written English skills other foreign language is a plus
• Excellent communication skills
• Microsoft SQL Server (installation basic administration)
• Databases (complex queries views stored procedures)

Preferred Technical and Professional Expertise
• Minimum 1-2 year’s experience in Customer Support
• Eclipse platform familiarity is an asset.
• Familiarity and/or experience with installing and configuring z/OS products which integrate with Unix System Services (USS) RACF TCP/IP as well as vendor products such as CA Endevor and Serena Changeman. Knowledge of various other MVS subsystems programming languages and J2EE technologies (e.g. JCL COBOL PL/I Assembler CICS IMS WAS) as well as familiarity with programming and/or troubleshooting Relational Database systems such as DB2 and/or Microsoft SQL Server.
• Knowledge of JCL JAVA and REXX
• Exposure to VMWare and other virtualization technologies If you don’t have some of these skills it’s important to show us how curious you are about them and how eager you are to learn new technologies.