Internet/Sales & Business Development Center Representative (BDC)

Ancira-Winton Chevrolet in San Antonio is currently conducting interviews for an Automotive Business Development Center Representative. This Coordinator of Customer Experiences communicates with customers, Sales Associates, Sales Managers, and Service persons to assist customers planning to visit our dealership and when searching for the vehicle(s) that best suits their needs. You are often the FIRST contact by the Customer. Qualified applicants must competently represent the dealership in a professional, friendly, knowledgeable, and helpful manner. Schedule: Saturday 10:30am-7pm work this day, off Sunday; Sunday 9am-4pm work this day, off Saturday; Monday-Friday 8:30am-6pm and 12pm-9pm. Responsibilities: Provide knowledgeable assistance matching the variety of Chevrolet and Used Vehicle makes to suit the customer's desires. Knowledge of vehicles in general and preferably Chevrolet is helpful. Assure Customers know the value of the grades they give us for the Sales Experience they receive. · Receive incoming internet leads, phone calls, and online chats from customers · Respond promptly and appropriately with the goal of setting an appointment for a visit · Follow up with all customers who do not set an appointment initially to ensure the highest level of customer service · Document all customer contact in the CRM tool · Document all customers, appointments, shows on the BDC Smartsheet · Assign leads and appointment to Sales Associates in accordance with the assigned order · Follow scripts for incoming phone calls · Follow the process for outgoing emails and follow up · Direct non-sales customers to the appropriate person/department · Work with the other BDC Sales Appointment Coordinators to provide a seamless experience for our customers · Answer phones with the best quality greeting · Work with all stores to stay abreast of incentives and programs · Handle customer concerns with integrity, poise and take or refer the complaining customer to the appropriate individual for resolution · Use the many different technology tools effectively and efficiently Qualifications: · Must be a proficient LISTENER and typist to accurately hear the customer's needs · Must be well spoken and be able to speak clearly and write with proper grammar and punctuation · Proficiency with basic computer programs such as Word/XLS · Proficient use of different web browsers · Sales or customer service experience · A positive attitude and desire to succeed · Ability to multi-task · Cell phone usage from work station limited to work related communication · Adhere to scheduled hours and reliably report to work on time · Represent Ancira Auto Group with the highest level of customer service and professionalism We Offer: • Base income for first 30 days while you acclimate to the role • Medical, Dental, Vision, Life, Disability, company-paid Teladoc, and EAP • 401k with a Company Match • Vacation and holiday pay • Advancement opportunities • Professional and respectful work environment Machines/Equipment/software utilized: MS Office Suite, Manufacturer Websites, Phones, File Sharing We are a high volume, customer satisfaction dealership with sound integrity. If you believe in excellence and want to have fun and be part of a winning automotive team, apply today! You're invited to see what our Associates say about us: by visiting ancira.com/Careers. Job Type: Full-time Pay: $46,000.00 - $105,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Employee discount • Health insurance • Life insurance • Paid time off • Referral program • Vision insurance Work Location: In person