IS Support (Auxiliar de Suporte Técnico)

Company Description

Expeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial results are a direct result of its people and unique culture.

Our motto, “You’d be surprised how far we’ll go for you”, is exemplified through our embrace of these culture
elements: Attitude, Curiosity, Integrity, Resolute, Visionary, Appearance, Confidence, Excellence, Pride, and Sense of Humor.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism,
leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 

• 15,000 trained professionals 
• 250+ locations worldwide 
• Fortune 500 
• Globally unified systems

The Viracopos branch is looking for a highly motivated and reliable person to support all aspects of our
accounting department including accounts receivable and other administrative duties. The ideal candidate for this position must have an intermediate level knowledge of MS Excel. Also required are excellent oral and written communication skills and a proven history of providing exceptional customer service at all levels. Our work environment is team oriented and very fast paced; therefore a strong candidate must have excellent organizational skills, time management skills in addition to a professional attitude and attire that exemplifies the Expeditors culture. 

Job Description

This role is responsible for leveraging strong technical knowledge to ensure the stable operation of the organization’s business by maintaining the different technologies and systems that form the IS Infrastructure.

Additionally, the role is responsible for providing applications support and process automation (scripting), responding quickly to service interruptions and service requests to maintain operations efficiency.

English skills (written/verbal) are mandatory. Leadership skills/vocation is a good qualification required. 

Schedule: Monday-Friday 8AM-6:00PM

Key components of this role are:

• To execute Regular IS Basic Tasks (KTLO);
• To provide branch / user support and troubleshooting;
• Server room maintenance and administration (including backups);
• Create a community that promotes the sharing of best ideas and practices and be a catalyst in promoting global consistency;
• Automation & Innovation (including PowerShell);
• Procurement, Asset management, and Inventory;
• Audio/visual equipment maintenance and troubleshooting;
• Telecom administration and maintenance;
• Administration of Expeditors Proprietary Applications;
• Administration of 3rd Party Systems;
• Capacity utilization and planning;
• Helpdesk administration;
• Training;
• Disaster recovery & high availability;
• Cybersecurity;
• Networking fundamentals (LAN/WAN), Including warehouse RF setup and configuration;
• Office 365;
• Windows PC troubleshooting, maintenance, and deployment;
• Printers/copiers;
• Windows Server Administration (including AD and Group policies);
• Linux Server Administration (fundamentals);
• Virtualization;
• Remote administration;
• Mobile devices (iOS/Android).

Qualifications

• Bachelor’s Degree (in course);
• IT Certifications considered a plus: CompTIA, Cisco, Microsoft, VMware, Linux ;
• Preferred IT helpdesk background.

Additional Information

•  
• Effective written and verbal communication skills in English is mandatory;
• Vocation for Leadership is mandatory;
• Time management and task prioritization (including project work);
• Collaborative mindset;
• Knowledge of latest technologies and industry trends;
• Commitment to company policies and controls;
• Customer service skills;
• Strong PC software skills including Windows and related software applications;
• Effective problem solving skill;
• Effective communication (written and verbal) and customer service skills;
• 24-hour availability for after-hour incidents & implementations;
• A sense of urgency.