ISG Services NA & LA Fulfillment Analyst

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This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

The ISG Service Parts Services NA & LAS Fulfillment Analyst is responsible for order management and fulfillment for all service parts orders received in the Americas Region.

Responsibilities will include but not be limited to the following:

• Creating reports merging data from various sources, extracting, validating, and controlling data.

• Identifying projected shortages, and collaborating to avoid the shortage and reduce the impact.

• Perform Backlog management, minimize and reduce customer backlog and avoid aging backlog.

• Provide ETA reports keeping customers informed for customer backlog.

• Communicate directly with vendors to resolve any order delays

• Reporting backlog trends and actions for continuous improvement to reduce and avoid backlog.

• Performing root cause and taking necessary corrective action when parts are not available.

• Performing root cause and taking necessary actions for material without demand.

• Reporting to management, the KPIS associated with Planning and Fulfillment.

• 12x7 management of critical parts related phone calls and emails (shared responsibility across the team)

Position Requirements:

• Bachelor degree or above

• 1 years working experience on supply chain related positions.

• Administration background

• Outstanding analytical capabilities and familiarity with excel & PPT, SAP experience is preferred

• Excellent written & verbal communication skills, English

• Ability to work cross functionally in an international environment

• Detail orientated

3 Weekdays + Saturday & Sunday - (Flexible schedule OOH / Weekends)

Additional Locations:
Mexico - Nuevo León - Monterrey

* Mexico - Nuevo León - Monterrey