IT Administrator

About the company
Sync is Canada's largest cloud storage and document collaboration provider, and a world-leader in cloud content management. Our mission is to make secure file storage, sharing, and collaboration easy for everyone – by providing a safe space for the world to collaborate. We're transforming the way SMBs work together, and we're actively expanding into digital enterprise. We need your help!
By joining Sync you will have an amazing opportunity to help over 2 million businesses and individuals worldwide store important information, share big ideas, and collaborate on game changing projects. You will help define what the future of work looks like. Most importantly you will be part of an incredible team helping to get the world in Sync.
Sync needs you!
We're seeking an IT Administrator to join our team on a hybrid basis, with a mix of remote and in-office work arrangements. As the first point of contact for many of our company's IT assets, you'll play a critical role in ensuring the smooth operation of our technology infrastructure. This is an exciting opportunity to grow into an Operations (Ops) position, as we invest heavily in talent development.
Responsibilities:

• Process and manage inventory, adding new hardware to our IT asset management software
• Collaborate with vendors and Ops team to resolve RMA issues
• Coordinate new hardware purchases, deployment, and sign-outs with the Ops team
• Configure and assist with deploying new company hardware to staff
• Coordinate deliveries to and from the data centre, working closely with the Ops team
• Assist with onboarding and offboarding employees
• Conduct quarterly access reviews for employees
• Manage office network and infrastructure, including VPNs and access requirements
• Maintain architectural and infrastructure-related documentation
• Monitor and report on existing IT assets (servers, laptops, etc.)
• Identify opportunities to automate processes and improve efficiency

Requirements:

• Strong knowledge of Apple MacOS, Windows, and Linux to support end users
• Experience with JIRA, Confluence, OpsGenie, and Asset IT management tools
• Excellent soft skills, including communication, documentation, problem-solving, and collaboration
• Ability to identify process improvements and automate tasks where possible
• Familiarity with SOC2 compliance (desirable)
• Experience with JumpCloud and ESET endpoint security (desired)
• AWS experience (desired)

Perks:

• Competitive salary and benefits package
• Hybrid work arrangement with mix of remote and in-office work
• Opportunity to grow into an Operations role within the company
• Collaborative and dynamic team environment
• Professional development and training opportunities

Sync.com is an equal opportunity, dedicated to building a diverse and inclusive team. We encourage applications from all qualified candidates and will accommodate applicants’ needs throughout the recruitment, assessment, and selection process. If selected to participate in the process, please inform us of the nature of any accommodation(s) that you may require.
 #LI-Hybrid