IT Application Support Analyst (12 Months)

• Visual and intuitive interfaces for setting up insurance product components 

• Using logical blocks for implementing if-then-else business rule conditions 

• Back-office screens to configure workflow triggers and resulting actions 

• Maintenance of reference data and system parameters via web interfaces 

• A simple text-based syntax for traversing the application’s data model 

• Elementary SQL usage for light database-level tasks 

• All changes implemented without resorting to code customisation 

As this is an IT system geared towards the insurance sector, you will be tasked with configuring Business aspects such as: 

• The Insurance Product catalogue and structure (coverages, limits, clauses) 

• Insurance business processes and flows 

• Underwriting and Claims management business rules 

• Core business reference data 

• Workflow and tasks assignment rules 

• User security roles and privileges 

 
Requirement Interpretation 

In order to understand what is expected from your changes, you will be reading and interpreting the functional design documentation produced by our Analysts, which depict the requirements they capture from the different Business areas. You will be interacting frequently with the Business Analysis team in order to seek clarification and ensure close alignment between the implemented solution and the intended Business needs. 

Collaboration Work 

As part of a geographically distributed team comprised by members of both Hiscox IT and our external partner working under the Agile principles, you will be expected to participate in the traditional ceremonies such as sprint planning meetings, knowledge sharing sessions, daily scrums and sprint retrospectives. In addition, you will be asked to provide effort estimates and report progress on your activities to your team leaders. You will also be expected to remain available to provide adhoc clarification and support to other colleagues in need. 

 
Testing and Bug Fixing 

The Testing team will assess whether the system behavior matches the functional documentation and, in cases of misalignment, register system defects accordingly. You will be expected to provide corrective fixes for defects logged against functionalities implemented by either yourself or those of your co-workers. You may also be occasionally requested to assist the Testing team in performing system testing activities for components developed by other individuals. 

Person Specification:  

Must-haves: 

• Professional experience or academic background on IT subjects 

• Excellent English communication skills (all work is conducted in English) 

• Elementary SQL knowledge 

• Power-user of MS Office applications and Visio 

• Logical and structured reasoning skills 

Nice to haves: 

• Experience working with insurance companies or other financial systems 

• Experience reading and writing design specification documents 

• Basic Programming language knowledge, preferably Java 

Desired personality traits: 

• Autonomous 

• Able to apply critical thinking skills 

• Collaborative and constructive attitude 

• Continuous improvement mindset 

• Rigor and quality-oriented 

• Problem-solving abilities - thinks outside the box with a ‘can do’ attitude  

Why Hiscox? 

• Healthy work-life balance with our 35h/week and hybrid working system; 

• Holidays: 25 days + 2 Hiscox Days (Extra two Annual Leave)  

• Health insurance, gym allowance, pension plan etc.  

• After 5 years work 1 month sabbatical leave.  

• Team spirit with many opportunities to engage and an open culture.