IT Engineer

**************** IN OFFICE POSITION, MUST BE LOCAL FOR INTERVIEW****************** Position Overview We are seeking a dynamic and versatile IT Engineer to join our collaborative team. This role is perfect for a technology professional who thrives in a diverse environment, handling everything from network infrastructure to user support while embracing cutting-edge tools and methodologies. Key Responsibilities Technical Infrastructure · Design, implement, and maintain network infrastructure including routers, switches, firewalls, and wireless systems · Manage and optimize server environments (physical and virtual) across on-premises and cloud platforms · Administer Microsoft 365 suite and Azure cloud services · Manage Entra ID (Azure AD) for identity and access management · Deploy and maintain AWS infrastructure including EC2, S3, and related services · Implement and monitor security protocols, policies, and best practices · Design and maintain backup and disaster recovery solutions · Perform system updates, patches, and security assessments · Monitor network performance and troubleshoot connectivity issues User Support & Help Desk · Provide first and second-level technical support to end users · Troubleshoot hardware, software, and network-related issues · Document support cases and maintain knowledge base · Train users on new systems and technologies · Manage user accounts, permissions, and access controls Innovation & Continuous Improvement · Leverage AI tools and automation to streamline IT processes · Research and recommend new technologies and solutions · Implement modern tools for monitoring, management, and efficiency · Participate in IT strategy and planning initiatives Required Qualifications Technical Skills Cloud & Enterprise Platforms ·Microsoft 365: Administration of Exchange Online, SharePoint, Teams, OneDrive, and related services ·Azure: Experience with Azure infrastructure, virtual machines, storage, and networking ·Entra ID (Azure AD): User management, group policies, conditional access, and single sign-on ·AWS: Proficiency with EC2, S3, IAM, VPC, and core AWS services ·Hybrid Cloud: Experience integrating on-premises and cloud environments Networking & Infrastructure Fundamentals ·Core Protocols: Deep understanding of DNS, DHCP, SMTP, SSH, SNMP, NTP, and LDAP ·Networking: TCP/IP, VLANs, routing protocols (OSPF, BGP), switching, and network security ·Communication: Serial communication, RS-232, console connections, and out-of-band management ·Network Services: DHCP scopes, DNS zones, mail flow, and directory services ·Wireless: 802.11 standards, wireless security (WPA3, EAP), and enterprise wireless deployments ·Firewalls:Understanding of rules, nat, forwards, whitelists, blacklists and other firewall-related concepts. Server & Systems Administration ·Operating Systems: Windows Server (2016/2019/2022), Linux distributions (Ubuntu, CentOS, RHEL) ·Virtualization: VMware vSphere, Hyper-V, and containerization (Docker, Kubernetes basics) ·Active Directory: Domain controllers, Group Policy, trusts, and forest management ·Web Services: IIS, Apache, Nginx, SSL/TLS certificates, and load balancing Security & Compliance ·Endpoint Security: Antivirus, EDR solutions, patch management, and mobile device management ·Network Security: Firewalls (pfSense, SonicWall, Cisco ASA), VPN, and intrusion detection/prevention ·Identity Security: Multi-factor authentication, privileged access management, and zero trust principles ·Compliance: Understanding of frameworks like SOC 2, HIPAA, PCI DSS, and GDPR Backup & Disaster Recovery ·Backup Solutions: Veeam (preferred), Azure Backup, AWS Backup, and traditional backup systems ·Disaster Recovery: RTO/RPO planning, failover procedures, and business continuity ·Data Protection: Backup verification, restoration testing, and offsite storage strategies Monitoring & Management Tools ·ITSM Platforms: ServiceNow, Jira Service Management, or similar ticketing systems ·Monitoring: Nagios, Zabbix, SolarWinds, Azure Monitor, AWS CloudWatch ·Remote Management: RMM tools, PowerShell, SSH, and automation scripts ·Documentation: Confluence, SharePoint, network diagrams, and runbooks Database & Storage ·Database Basics: SQL Server, MySQL, PostgreSQL administration and backup ·Storage Systems: SAN, NAS, iSCSI, and cloud storage solutions ·File Systems: NTFS, ext4, ZFS, and distributed file systems Automation & Scripting ·Scripting Languages: PowerShell, Bash, Python for automation tasks ·Infrastructure as Code: Terraform, ARM templates, CloudFormation basics ·CI/CD Understanding: Basic knowledge of DevOps practices and deployment pipelines ·AI Integration: Experience implementing AI tools for IT operations and user support Help Desk & User Support ·Technical Support: Proven experience in user support, ticketing systems, and technical documentation ·Remote Support: TeamViewer, RDP, VNC, and mobile device support ·Asset Management: Hardware/software inventory, lifecycle management, and procurement support Essential Soft Skills ·Approachable Communication: Excellent interpersonal skills with the ability to explain technical concepts to non-technical users ·Adaptability: Comfortable working in a fast-paced environment with changing priorities ·Problem-Solving: Strong analytical and troubleshooting abilities with creative solution-finding ·Self-Motivated: Proactive approach to identifying and resolving issues independently ·Eager to Learn: Commitment to continuous learning and staying current with technology trends ·Team Collaboration: Proven ability to work effectively in a small, close-knit team environment Preferred Qualifications · Bachelor's degree in Information Technology, Computer Science, or related field ·Microsoft Certifications: Azure Fundamentals, Azure Administrator, Microsoft 365 Certified ·Cloud Certifications: AWS Solutions Architect, AWS SysOps Administrator ·Networking Certifications: CompTIA Network+, Cisco CCNA, CCNP ·Security Certifications: CompTIA Security+, CySA+, Azure Security Engineer ·Virtualization: VMware VCP, Microsoft Hyper-V certifications ·Backup Specialist: Veeam Certified Engineer (VMCE) or similar · 3-5 years of experience in IT support, systems administration, or cloud engineering · Experience with AI-powered IT tools, automation platforms, and DevOps practices · Familiarity with ITSM frameworks (ITIL) and advanced ticketing systems · Experience in regulated industries requiring compliance and audit support Why This Role Matters: As an IT Operations Engineer, you will be a cornerstone of technical excellence, organizational resilience, and customer satisfaction. Your blend of deep technical expertise, cybersecurity vigilance, backup proficiency, and exceptional communication skills will protect critical assets, ensure business continuity, and strengthen stakeholder trust, positioning our organization as a leader in operational and service excellence. Job Type: Full-time Pay: $80,000.00 - $100,000.00 per year Benefits: • 401(k) • Dental insurance • Employee assistance program • Health insurance • Life insurance • Paid time off • Referral program • Vision insurance Work Location: In person