IT Help Desk Support Specialist

As an IT Help Desk Support Specialist, you will:  

• Provide phone, remote, and onsite technical support for applications, computers, printers, and phones to vendors, and users as necessary  
• Troubleshoot Windows, Office, and various other desktop applications  
• Mobile Phones (iPhone, Android)  
• Hardware (Desktops, Laptops, Tablets)  
• Virtual meeting applications/equipment  
• Network connectivity  
• Printers, copiers, and scanners  
• Projectors and other audio/video equipment  
• Ability to manage provisioning, tracking, deprovisioning and usage reporting of equipment and user accounts  
• Utilize inventory of on hand spare equipment for quick user turnaround  
• Basic trainingwalk through customers Windows and Office functions  
• Creation and maintain technical and user documentation  

You are a strong fit for this role if you have:  

• Highschool diploma or equivalent. Bachelor’s degree in information systems or related field preferred. 
• Minimum of 1 years’ professional experience working on an IT help desk team in a multi-tiered team with geographically dispersed office locations.  
• Ability to work in pressure situations to meet required deadlines, flexibility in work schedule  
• Technical writing skills and ability to train all levels of technicians and users when necessary 
• Must be able to manage and schedule multiple projects on ongoing basis with ability to prioritize and work independently and as a team member 
• Network connectivity 
• End user desktop support 
• Microsoft Windows 10/11, Microsoft Windows Server, MacBooks, Microsoft Active Directory  
• Dell PowerEdge server hardware (or similar)  
• Windows-based network services including DNS and DHCP  
• Microsoft 365 including Exchange Online, OneDrive, SharePoint, Teams  
• VOIP systems including Zoom Phone, FreePBX  
• Microsoft System Center Operations Manager (for system monitoring and alerting)  
• Automation and scripting (Microsoft PowerShell) a plus 
• Microsoft Azure (virtual machine and network resources), Microsoft Azure Active Directory  
• Excellent verbal communication skills, including assisting and training tiered technical personnel in software and hardware procedures and utilization 
• Knowledge of LAN/WAN technologies, TCP/IP, and network troubleshooting practices  
• A+ certification a plus 

Benefits: 

• Competitive salary based on experience
• 20 Days of PTO (Paid Time Off) and 13 days of companywide holidays
• 8 hours to volunteer and impact the community
• Comprehensive benefits (Health/Dental/Vision/ 401K)
• The work/life set up you need to be successful