IT Helpdesk Support Analyst - IT Certificate/Undergraduate Internship

About AvidXchange

AvidXchange is a leading provider of accounts payable ("AP") automation software and payment solutions for middle market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone that works here, they'll tell you our people are at the core of who we are. We are all entrepreneurs who love to innovate and win with a passion for serving our customers. While we take personal ownership of our everyday work, we recognize that we only win as a team.

Since our founding in 2000 in Charlotte, NC, we've created a company of over 1,600 teammates working in one of our 7 offices across the U.S., or remotely. We're building more than a tech company - we're building an experience. We remain committed to a culture where you can fully be 'you' - connected with others, chasing big goals and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you'll tell for years, you've come to the right place.

AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years - that AvidXchange is a Great Place to Work®.

AvidXchange Summer Internship Program Overview

Throughout the program, Interns develop and grow through a series of experiences such as:

• Building business acumen to understand who we are, what we do, and the history of AvidXchange
• Establishing relationships with mentors and Intern Alumni, meeting with senior leaders, and collaborating with cross-functional teams to complete a capstone project.
• Volunteer opportunities to give back to the communities where live and work
• Workshops and learning experiences to learn more about our commitment to creating a diverse and inclusive environment where everyone belongs.

Location Preference:

• Charlotte, NC; work from-home flexibility with 2-3 days in office

Internship Term/Duration:

Our summer internship program is a 9-week experience that will provide potential AvidXers with practical work experience and the chance to contribute to business results. The summer internship program begins with orientation on June 6th and concludes on August 4th. All internships are paid opportunities.

Job Overview:

As a Desktop Support Analyst intern, you will assist with day-to-day support alongside lead technicians for the end-user computing environment at AvidXchange. The Service Desk and End User Compute (EUC) keep our enterprise running as smoothly as possible. AvidXchange is looking for an intern to join our team over the summer to reduce friction in the service delivery process. You'll be shadowing our current team members, including process managers and technical support specialists as we look to improve processes around our Service/Help Desk.

What you will do:

You'll be involved in software and hardware troubleshooting of both Windows/Mac products, including enhancing the existing service delivery process. This is a fantastic opportunity to make an immediate impact on a function that impacts every face of the organization.

• Provide the first line of support for internal hardware/software support issues
• Partner with senior team members to investigate software and technical issues
• Ensure cross-team and inter-team transparency and communication on scope, goals, milestones, risk, and critical issues
• Use troubleshooting techniques to drive a detailed understanding of all issues and properly document each interaction in ITSM solution (ServiceNow)

What we are looking for:

Mindsets & Behaviors:

• Growth mindset:Proactive self-starters that are willing to take initiative to provide fresh perspective and ideas; continuous learners
• Connected as People:Promotes and facilitates coordination and cooperation among peers; values deep connections and leverages the differences of others to create an inclusive environment where everyone belongs
• Customer-Obsessed: Understanding of AvidXchange's business model and leverages customer feedback to drive decisions related to delivering products, services, and experiences to create customer satisfaction, loyalty, and advocacy.

Skills & Capabilities:

• Communication:Effectively transfers information and expresses ideas to individuals or groups in oral and written form with a focus on presenting, facilitating, and participating in business and team meetings
• Problem-Solving:Identifies problems, develops and evaluates options, and implements solutions
• Strategic Thinking: Looks at existing processes and works with their supervisor to explore possible enhancements that could positively affect client experience and organizational excellence.
• Adaptability: Manages competing demands and adapts to frequent change, delays, and unexpected results. Leverages the proper tools, solutions, and methods for the situation, and does not take a one size fits all approach

Education Requirements

• Expected graduation May 2023 - December 2025
• A minimum GPA of 3.0 is required, major or cumulative
• Proficiency with Microsoft Office Suite: Outlook, Excel, PowerPoint, Word
• High School diploma or equivalent and/or actively pursuing IT Certificate
• Preferred but not required:
• Pursuing an undergraduate degree in Information Management, Information Systems,or a relevant degree program is preferred

Equal Employment Opportunity

AvidXchange is an equal opportunity employer.AvidXchange is committed to equal employment opportunity in accordance withapplicable federal, state, and local laws. AvidXchange will not discriminateagainst applicants for employment on any legally recognized basis. Thisincludes, but is not limited to veteran status, race, color, religion, sex,sexual orientation, gender identity, gender expression, national origin, ageand physical or mental disability.

Other details

• Job Family Information Technology
• Job Function IT User Support
• Pay Type Hourly
• Employment Indicator Internship
• Job Start Date Tuesday, June 6, 2023
• Job End Date Friday, August 4, 2023

Apply Now