IT Infrastructure Program Manager

The Howard Hughes name is synonymous with an unrelenting passion for excellence. While his achievements in aviation and the silver screen are legendary, it was his investments in real estate that formed the foundation of our company. With passion, determination, and limitless imagination, he built one of the great American empires of the 20th century. At Howard Hughes, we live by our purpose to help people discover new ways of experiencing life - because it is not just buildings and places that matter, it is what you do with them that can change the way people live.

We aspire to be the most creatively driven real estate company in the world and we believe in fostering a culture that is built to last by cultivating curiosity and empowering every employee to find their story in this great organization.

Dedicated to innovative placemaking, Howard Hughes owns, manages, and develops award-winning master planned communities, as well as operating properties and development opportunities including New York; Downtown Columbia®, Maryland; The Woodlands®, The Woodlands Hills®, and Bridgeland® in the Greater Houston, Texas area; Summerlin®, Las Vegas; Teravalis, Phoenix and Ward Village® in Honolulu, Hawaii.

About the Role

We are seeking an experienced and motivated IT Infrastructure Program Manager to oversee the delivery of IT Infrastructure to the enterprise. An IT Infrastructure Program Manager is a pivotal role responsible for overseeing the coordination, implementation, and management or multiple interconnected IT Infrastructure projects with our Enterprise organization as it relates to new or existing IT projects that are in construction or redesign. Their primary objective is to ensure that these projects align with the overall business objectives, are completed on time, within budget, and meet quality standards.

What You Will Do

Knowledge:

• Overseeing the initiation, planning, execution, and monitoring as well as closure of multiple IT Infrastructure projects that are in construction or underway.
  
• Ensure that the design and construction, as well as installation of IT rooms, pathway, cabling, and equipment follow the IT Technology Standards as it relates to each area of the project.
  
• Interface between IT and Development and/or Operations for the planning, design, and construction phase of IT Infrastructure projects for low voltage systems, specialty IT and security systems.
  
• Facilitate with the teams that the projects are represented with IT.
  
• Facilitate development and updates of instructions to team for design requirements for communication rooms to include but not limited to:
  
  • IDF/MDF design per technology standards and best practices
    
  • Primary and backup power requirements
    
  • HVAC requirements
    
  • Fire Suppression when needed.
    
  • Grounding
    
  • Cable tray and floor requirements
    
  • Racks, cabinets, access control and video communication for projects and room
    
  • Carrier coordination when necessary for WAN/LAN connectivity
    
• Facilitate updates of technology standards for all major building-related IT Systems
  
  • Communications cabling & related terminations within IDFs/MDFs
    
  • Data network (wired & wireless) & any public Wi-Fi requirements (if applicable)
    
  • Distributed antenna system(s) (for in-building agency radio and cellular carrier coverage)
    
  • Telco demarc(s)
    
  • Access control
    
  • Surveillance
    
  • Support for building automation control systems (lighting, fire alarm, HVAC, elevators, etc.)
    
  • Fuel island stations.
    
  • Room scheduling and control systems.
    
  • Digital signage
    
  • Television distribution
    
• Function as point person for IT activities on IT Infrastructure projects in all Regions
  
  • Planning requirements (prior to establishing project budget and issuing design consulting contracts)
    
  • Design review @ 30%, 65%, 90%, 100% (or equivalent) stages.
    
  • Coordinate owner and design consultant inspection, punch list creation, and acceptance of constructed IT rooms & assets.
    
  • Ensure IT receives applicable as built documents.
    
  • Function as liaison between Development and Operations and IT Infrastructure on all major construction projects to include project management and oversight of all IT division's participation (Radio, Desktop, Applications, Network, etc.)
    
  • Regularly Report status/risks/resource needs to executive leadership
    
  • Collaborate with teams to resolve any issues that arise while ensuring the integrity of the defined standards.
    

Team Leadership and Development:

• Lead, mentor, and develop IT team as needed for project support.
  
• Foster a positive work environment that encourages collaboration, accountability, and continuous improvement.
  

Technical Expertise:

• Provide firsthand technical support and assistance for complex hardware, software, and network issues as it relates to projects underway.
  
• Stay up to date with the latest technology trends and apply them to improve service delivery and support operations.
  

Customer Service Focus:

• Maintain a high standard of customer service, ensuring that issues are remediated efficiently and in a professional manner.
  
• Function as an escalation point for critical or complex customer service issues.
  
• Collaborate with other IT teams to ensure seamless service delivery and address any gaps as needed.
  

What You Will Do

Education and Experience:

• Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience).
  
• Minimum of 5 years of experience in IT Infrastructure project delivery as it relates to design, install and close out of IT construction projects.
  
• At least 10 years of specialized experience in IT Infrastructure systems
  
• Strong knowledge of ITIL (Information Technology Infrastructure Library) practices, especially in service desk and desktop support operations.
  

Desirable Qualities:

• Holds multiple system-specific technical certifications: recognized as having mastery of a particular technical discipline.
  
• A master's degree in computer science or management and information systems or closely related field
  
• Current RCDD (Registered Communications Distribution Designer) holder
  
• Ability to adapt to rapidly changing environments and manage continuous service improvement initiatives.
  

This job description is not meant to be an "all-inclusive" list of the duties and responsibilities of this job. Other related duties and responsibilities may be assigned. The Howard Hughes Corporation reserves the right to change or modify job duties as necessary based on business necessity.

NOTICE TO THIRD PARTY AGENCIES

Please note that Howard Hughes does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, HH will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, HH explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Howard Hughes.