IT Infrastructure Support Analyst

What you'll do:

• Ensure fast and quality restoration of site IT service interruptions
• Partner with BRM and product teams to deliver IT technologies
• Local hands and partnership with site, feet on the ground support to other IT teams
• Drive operational excellence to improve customer satisfactions continuously
• Consistently improve support by root cause and continuous improvement of services"
• Asset Management - Vendor coordination and management. Support SCM from technical perspective
• Life cycle management - PC refresh & Smart disposal. Assist on non-standard software and hardware
• User Experience - IT Profit Planning, On/Off boarding support, Software installation.
• Continuous Improvement - Drive Cost Out & Cost Avoidance
• Accountabilities - Bridging BRM and other product teams. Empowered for site IT incidents and escalations, site health check and retain
• Operational Excellence - Drive for SLA and predefined measurements. Shopfloor system support, Executive White Glove. Coordinate site related incidents. Customer interruptions reductions
• Project Support - Business and Value stream projects. Support Site start up, closure and extensions. Lead/Support TSA, M&A project
• IT Security and Continuity - IT DRP, IT Infrastructure Risk Assessment, Legal Hold, Compliance investigation, Vulnerability cleanup, Data privacy.

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• Bachelor degree and above
• 5 years IT experience required
• MS Windows Operating Systems
• MS Office Suites
• Hardware - PC's, laptops, mobile devices, PC peripherals
• Working knowledge of other IT infrastructure (network, servers, storage, phone systems)
• Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc."
• Customer and stakeholder engagement and communications skills
• Good understanding of customer/ business needs
• Understanding of lean agile principles and practices
• Knowledge of IT ticket support model - ServiceNow : Incident, Request, Change, Problem Management
• Ability to effectively interact with senior leaders"