IT Intern

About the role:

Forter is seeking a highly motivated and talented individual to join our organization as an IT Intern. As an IT Intern, you will have the opportunity to gain valuable hands-on experience in a professional IT environment. You will work closely with our IT team to provide technical support, assist with system administration tasks, troubleshoot hardware and software issues, and contribute to various IT projects. This internship is an excellent opportunity for someone who is passionate about technology and eager to kickstart their career in the IT field.

What you’ll be doing:

• Provide basic helpdesk support, including troubleshooting for Mac and Windows systems
• Log and track service requests using an internal ticketing system, and maintain history records and related problem documentation
• Handle problem recognition, research, isolation, resolution and follow-up for routine end user problems and escalate more complex problems to supervisor or technical staff
• Set up and configure desktops and laptops according to the company's standard application build
• Assist with creating and updating internal IT documentation
• Assist with research and implementation of IT projects
• Participate in meetings and training sessions

What you’ll need:

• College degree or trade school certification (technical field preferred) with GPA of 2.5 or higher - if you are currently pursuing one or both, that works too
• Strong oral and written communications skills, and the ability to work both independently and with others
• Solid organization and planning skills, with the ability to demonstrate effective project coordination, facilitation, and implementation
• Deductive reasoning skills - must be able to analyze and synthesize information for problem solving
• Experience using Mac and Windows systems
• Solid understanding of core operating system technologies, including installation and configuration, hardware components and their functions, and major desktop components and interfaces and their functions
• Proficiency using Excel and/or Google Sheets for data auditing and analysis
• Strong self-motivation and an eagerness to learn new technology

It'd be cool if you also had:

• Related desktop support experience
• Experience with G-Suite, Microsoft Office 365, Network topology and methodology, and MDM technology

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023)
• Fortune’s Best Workplaces in NYC (2022)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Forbes Cloud 100 (2021, 2022)
• SAP Pinnacle Awards “New Partner Application Award” (2023) 
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Benefits:

• Competitive salary 
• Matching 401K Plan 
• Comprehensive and generous health insurance, including vision and dental coverage Stock options 
• Generous PTO policy 
• Half day Fridays

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

Pay Range: $20 per hour 
The referenced hourly pay range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level.