IT Internship

Job Description

Ingram Content Group (ICG) is hiring for an IT Intern to contribute to our IT Support team in LaVergne, TN just outside Nashville. 

The IT Internship is designed to provide current students with practical, real-world experience/exposure within the areas of Infrastructure Services, Service Desk, and Software Development. The Internship is designed to provide current students practical, real-world experience and expose them to the many facets of business and culture within Ingram Content Group (ICG). Interns will also gain knowledge of ICG business standards and procedures and handle administrative tasks for assigned departments.

Want to help explore and build new ways to deliver content to the world? 

At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel. We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization. Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation. 

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you are an IT professional who strives to deliver results through collaborative partnerships, understanding what drives business, and enjoys working in a connected culture, we can’t wait to meet you! 

Education and Experience

• Current Junior pursuing a Bachelor’s degree or Master’s student with an Information Technology Major
• 2 years’ experience with Microsoft Office Applications (Outlook, Word, Excel)

Knowledge, Skills and Abilities

• Knowledge of organization, operating procedures and policies of the company
• Technical knowledge regarding desktops/laptops, servers, networks, Windows / Linux operating systems or application development
• Verbal and written communication skills
• Attention to detail
• Ability to be flexible/multi-task based on workflow demands
• Ability to speak, write and read the English language
• Ability to develop constructive and cooperative working relationships with others, and maintain them over time
• Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations
• Ability to maintain consistent, punctual and regular attendance
• Ability to engage in active listening with coworkers, management and clients/customers
• Ability to apply new knowledge, technology and procedure to job responsibilities
• Ability to meet and maintain performance objectives (standards)

The IT Intern’s key responsibilities are:

• Provides assistance and support to department associates while becoming familiar with the organization.
• Provides analysis and reporting support for department.
• Monitors assigned objectives and works with business leaders to develop and prioritize projects/assignments.
• Communicates necessary updates/information to department associates.
• Completes real world IT challenge project as part of the Internship curriculum.

Additional Information

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish