IT Manager

TheMonad Foundationis a team of dedicated ecosystem and community builders who are on a mission to massively grow the impact of decentralized tech. We believe that the Monad blockchain-the performant and parallel EVM Layer 1-will help decentralized apps eat the world. Monad Foundation is seeking a customer service-oriented, security-minded IT Manager to take ownership of IT systems across a globally distributed, Mac-based team. This is a hands-on role, based in the New York office from Monday-Friday, with a focus on device management, endpoint security, tooling provisioning, and technical employee support. You’ll work across teams, solve problems quickly, and help build a secure, scalable IT environment that keeps our team productive and protected. What You Will Do Helpdesk & User Support • Provide first- and second-line IT support to employees across a global, distributed team. • Manage and troubleshoot hardware, software, and network issues (Mac, SaaS tools such as Google Workspace, 1Password, Slack, printers, VPN, etc.). Endpoint Administration and Access Control • Manage the MDM (Jamf) platform—device provisioning, policy configuration, compliance workflows, and automation. • Assist with deploying and monitoring security tools such as EDR, antivirus, disk encryption, patching, and access control. • Assist with compliance-related IT activities (device status, encryption, access control). Onboarding, Offboarding, and Device Lifecycle • Own the end-to-end process for employee devices—including provisioning, shipping, MDM setup, maintenance, returns, and secure decommissioning. • Continuously improve and document onboarding/offboarding processes for consistency and security. Office IT Infrastructure • Maintain Meraki networking, office wireless, Zoom Rooms, and A/V systems. Documentation & Asset Management • Maintain IT documentation, inventory, and asset management, ensuring they are accurate and accessible. • Contribute to IT automation and process improvements where appropriate. Who You Are • 7+ years of hands-on IT support or systems admin experience, ideally in a high-growth, globally distributed company • Deep experience with macOS, Jamf, EDR, and general IT/Security services • Strong understanding of security practices and tools (e.g. EDR, A/V, encryption, MFA, best practices) • Experience managing common SaaS tools (Google Workspace, Slack, 1Password, etc.) and access provisioning • Strong communicator, able to support non-technical users and collaborate cross-functionally • Experience partnering cross-functionally with departments (e.g. Engineering, Operations) on IT workflows and issue resolution • Comfort working in ambiguity and solving problems without a playbook • Strong interest in or familiarity with crypto, Web3, or decentralized tech Starting base salary: $160,000 Why Work with Us • Challenging problems.You’ll work on extremely challenging problems with massive impact. • Huge opportunity.The Ethereum Virtual Machine (EVM) standard is ubiquitous, but existing EVM-compatible chains are slow and bandwidth-constrained. Monad’s core innovations offer developers the best of both worlds (portability and performance) and are a game-changer for mass user adoption in crypto. • The right team.You’ll be part of an exceptional and highly-motivated team • Culture. We’re a lean team working together to achieve very ambitious goals. We are united in our culture of collaboration, low ego, and high-quality output. As an early member of our team, you’ll help continue to shape our culture. Salary and Benefits Benefits for full-time employees may include medical, dental, and vision insurance (100% coverage for employees); generous paid time off; paid parental leave; and 10 company-observed holidays.