IT Service Desk Intern

JOB TITLE

IT Service Desk Intern

COMPANY OVERVIEW

BorgWarner is a global product leader in powertrain solutions. We focus on developing leading powertrain technologies that improve fuel economy, emissions, and performance. Our facilities are located across the globe to provide local support for our diverse customer base.

BorgWarner is a company of independent thinkers who share a passion for the latest vehicle technology, enjoy working in a fast-paced, collaborative environment, and desire to play a key role in transforming the transportation landscape.

We engage this talented group of employees with meaningful work, amazing technologies, world-class facilities, and a culture that respects diversity and rewards excellence. It's an atmosphere that fosters personal growth and allows you to propel your career to the next level.

POSITION SUMMARY

BorgWarner is currently seeking a candidate for an intern position at our North/Central/South American Service Desk, located at our Propulsion Technical Center

in Auburn Hills MI.

Candidate should have a basic knowledge of IT technology such as: VPN, User accounts, and basic desktop computing. Knowledge in Microsoft Active Directory, Office 365, and ServiceNow is a plus.

KEY ACCOUNTABILITIES

• Monitoring, troubleshooting and routing IT tickets.
• Customer service via both phone and face to face.
• Basic knowledge of triaging of phone.
• Ability to efficiently communicate and present information with confidence and professionally to the end user.

MINIMUM REQUIREMENTS

EDUCATION/EXPERIENCE

• One year of IT related classes or equivalent experience
• Undergraduate/Graduate student attending an accredited university with an emphasis in Computer Science or related field
• Must have and maintain a minimum 3.0 GPA.
• Must have availability to work a minimum of 25-29 hours per week.
• Must be detail oriented
• Demonstrated ability to manage multiple tasks
• Strong written and verbal communication skills
• Excellent organizational and interpersonal skills
• Highly collaborative and team oriented

KEY COMPETENCIES

• Priority Setting

• Problem Solving

• Listening

• Learning on the Fly

• Personal Learning

• Dealing with Ambiguity

• Informing

• Decision Quality

• Creativity

• Drive for Results

SAFETY

This position will adhere to Global Star Safety Program, including safety rules, practices and training as outlined in the BorgWarner PTC Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires. This individual will work in manners that stress the importance of preventing accidents and illnesses. He/she must take every precaution reasonable in the given circumstance for the protection of themselves and coworkers. In addition, he/she is responsible for reporting all injuries and/or possible dangerous situations, incidents, or occurrences to the immediate supervisor.

EQUAL EMPLOYER OPPORTUNITY STATEMENT

BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.

VISA SPONSORSHIP

BorgWarner does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work in the United States on a full-time basis.

Internal Use Only: Indirect Hourly

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