IT Specialist

IGT Indiana, of IGT, partners with the State Lottery Commission of Indiana to maximize net income to the State of Indiana in a socially responsible manner through the sales of Hoosier Lottery tickets. Generating more than $1.5 billion in sales annually, IGT Indiana is responsible for marketing, product development, sales, technology, and operations functions for and on behalf of the Hoosier Lottery.

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Overview

Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Imaging, installation and support of the hardware and software infrastructure, systems security and peripherals. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support. May involve company-hosted, Web-enabled solutions or may include project-based jobs in conjunction with Professional Services and outsourcing functions.

Responsibilities• Provides accurate, timely and creative solutions to end-user computer and networking problems of moderate to complex nature to ensure client productivity. Provide end-user support to include but not limited to: Desktop, laptop support; Remote Access; Network connection issues; User privileges and security.• Issue, maintain and upgrade new end-user equipment including desktops, laptops, iPhones and tablets.• Responds to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves and configuration changes.• Maintain relationship with 3rd party network providers such as Fuller, Eaton, Koorsen, Lumen. Report on network issues and coordinate resolutions. • Consults with client area management and staff regarding PC / server and LAN systems and equipment problems or malfunctions, and recommends solutions.• Perform daily system monitoring, verifying the integrity and availability of all hardware and server resources, systems and key processes.• Maintain office printers and interface with suppliers such as Ricoh.

Qualifications• Bachelor's Degree, or equivalent, preferred• Minimum 8 years of experience supporting MSOffice products, Azure, Endpoint/Intune/Autopilot, Jamf(macOS) and Sharepoint a plus, recent Windows versions, installing and/or repairing computer hardware and a variety of software applications. • System / process documentation• Intermediate understanding of networking. Hands-on support for Networking teams as needed. • BDC - hands-on support for Ops team as needed• VOIP system administration• Maintain / troubleshoot conference A/V systems as needed• Knowledge of WIFI technology• Experience with Apple iPhone & Tablets• Microsoft certification and/or A+ certification is a plus• Excellent written and verbal communication skills• Willingness to travel to remote offices as needed• Motivated and eager to learn and participate in a dynamically growing and changing environment

Keys to Success• Building collaborative relationships• Decision making• Drive results• Foster innovation• Personal energy• Self-leadership

#LI-JM1

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $37,500 - $115,500. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.