IT SPECIALIST (INFOSEC)

Applicants must have directly applicable experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies or knowledge, skills and abilities necessary to successfully perform the duties of the position. Such experience is typically in or directly relates to the work of the position to be filled. You must have IT-related experience demonstrating each of the four competencies listed below:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of experience demonstrating this competency include: Maintaining information assurance posture and operational status through provided tools and reporting to include SPLUNK, Message Traffic communication, and Event Management systems.

2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Experience demonstrating this competency include: Coordinating with relevant stakeholders to obtain most up-to-date system status, provide accurate and timely responses, and develop relevant products.

3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of experience demonstrating this competency include: Negotiating strategies, formulating and outlining procedures, and interpreting facts.

4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of experience demonstrating this competency include: Utilizing critical thinking skills to analyze operational status, identify missing or unclear information, and taking corrective course to ensure accurate and timely status reporting.

-Experience identifying network anomalies and determining solutions to integrate into configuration and management of networks.
-Experience utilizing incident management methods sufficient to plan and manage, along with report, track, and resolve issues.
-Experience conducting system monitoring reviews for an organization and its telecommunication systems.
-Experience analyzing risk techniques, enterprise architecture, incident handling, and network monitoring incident response.
-Experience using command and control system monitoring, operations and protocols; and performance management methods sufficient to implement and coordinate activities designed to ensure, protect, and restore services and capabilities.

This position is within the Work Category PROFESSIONAL at Work Level FULL PERFORMANCE, Series and Grade GG-2210-12.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.