IT Support Analyst - Barcelona (Hybrid)

Join our team as a Support Analyst - IT Service Desk on our IT Infrastructure team in Barcelona, Spain, to contribute to the best work of your career while making a significant impact on society.

*This role requires you to be in our beautiful Barcelona office 3 days per week*

Responsibilities

As a Support Analyst - IT Service Desk, you will support internal and external users by understanding their needs, identifying valuable opportunities, and driving positive outcomes. You will primarily work with end users to ensure that appropriate technologies are in place to support Boomi.

Key Duties

• Engage in providing end-user technology support in our IT Service Desk operations.
• Manage support delivery, address issues reported to the IT Service Desk and escalations, investigate and resolve incidents, and ensure timely and sufficient outage updates.
• Manage all end-user issues related to hardware, software installation and access, and networks.
• Provide recommendations on troubleshooting and other technology improvements to resolve incidents quickly, ensuring infrastructure and application stability.
• Develop and maintain relationships with business partners in the regions to promote strong alignment, continuous development, and a focus on increasing customer satisfaction by reducing mean time to restore service and enhancing data quality.
• Manage all procedures related to identifying, prioritizing, and resolving incidents and requests, including monitoring, tracking, and coordinating end-user IT issues.
• Maintain effective communication and coordination between internal and external service providers to maintain situational awareness.
• Collaborate with the management team to promote talent development and a positive culture aligned with our corporate values.
• Foster relationships with key customers, infrastructure teams, and end users, becoming a champion of end-user satisfaction.

Take the First Step Towards Your Dream Career

At Boomi, we value the unique contributions of each team member. For this role, we seek individuals with the following qualifications:

Essential Requirements

• Bachelor's degree in computer science, information systems, information security, or equivalent work experience
• Minimum 6+ years of experience in the IT industry
• Minimum 5+ years of Windows and Mac System Administration experience
• Understanding of load balancing, TCP/IP, and basic networking skills (IP, DNS, HTTP)
• Minimum 3+ years of experience managing enterprise productivity and collaboration systems such as Microsoft O365, Google Workspace, Slack, Zoom, and Enterprise Device Management Platforms.
• Fluent in English and Spanish

Desirable Requirements

• Experience with parsing and scripting languages such as Powershell, VBScript, SQL Scripting, and Python
• 1+ years of hands-on cloud experience (AWS or Azure preferred), including cross-region deployment
• ITIL V3 Foundation or ITIL 4 or equivalent certification.
• Ability to work weekends and travel.