IT Support Associate

Hey there! Looking to join an incredible IT Team that's passionate about simplifying everyone's work? Look no further, we're hiring! We're a proactive team, constantly staying ahead to ensure everything runs smoothly. As an IT Team we understand the importance of technology in today's workplace and the impact that technical issues can have on productivity and efficiency. Want to join the team? Find out if you've got what it takes!

What You’ll Do:

• Primary focus on resolving support tickets and provide end-user support;
• Assist with new user setup;
• Manage enterprise applications;
• Oversee and manage medium sized IT projects;
• MDM solution management;
• Proactively prevent and address security issues;
• Maintain and manage IT stock.

Who You Are:

• Outstanding technology knowledge;
• Great Network Skills to manage and enhance the network infrastructure in both office and warehouse environments;
• Asset management expertise;
• Solid technical support background with a minimum of 5 years of IT experience;
• Minimum of 5 years working in IT;
• Good interpersonal skills and a strong preference for teamwork;
• Good analytical ability, organization, and planning skills.

Bonus Points:

• Network certifications and Knowledge;
• Knowledge in Google Workspace & GSuite;
• OKTA certifications;
• Kandji & JumpCloud;
• Notion & Slack;
• Experience in managing Teams.

To ensure you feel good solving a big Human problem, we offer:

• A stimulating, fast-paced environment with lots of room for creativity;
• A bright future at a promising high-tech startup company;
• Career development and growth, with a competitive salary;
• The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;
• A flexible environment where you can control your hours (remotely) with unlimited vacation;
• Access to our health and well-being program (digital therapist sessions);
• Remote or Hybrid work policy;
• To get to know more about our Tech Stack, check here.

*Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.